Infrastructure Senior Tech Analyst, Assistant Vice President

Infrastructure Senior Tech Analyst, Assistant Vice President

Join to apply for the Infrastructure Senior Tech Analyst, Assistant Vice President role at Citi.

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. As a financial institution that touches every region and every sector, Citi’s Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company.

Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first‑class customer experience. We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services.

The Infrastructure Senior Technology Analyst is an intermediate level role responsible for assisting with LAN / WAN and help desk administration activities, including network maintenance, technical guidance, and security in coordination with the Technology Infrastructure team. The overall objective is to use infrastructure technology knowledge and identified policies to process data, resolve issues and execute administrative tasks.

• Create complex project plans, perform impact analyses and solve high‑impact problems/projects, and provide resolutions to restore services.
• Drive Root Cause Analysis (RCA) post restoration of service.
• Design testing approaches, complex processes, reporting streams, and create automation of repetitive tasks.
• Review requirement documents, define hardware requirements, and examine and update processes and procedures as necessary.
• Provide technical/strategic direction and act as advisor/coach to lower‑level analysts.
• Develop projects required for design of metrics, analytical tools, benchmarking activities and best practices.
• Responsible for overall operating system applications.
• Contribute to technical direction and strategic decisions.
• Ability to operate with a limited level of direct supervision and exercise independence of judgment and autonomy.
• Act as SME to senior stakeholders and other team members while assessing risk and ensuring compliance with laws, rules, and regulations.

• 5‑8 years of experience in Infrastructure Technologies delivery with a proven track record of operational process change and improvement.
• Ability to communicate technical concepts to non‑technical audiences.
• Ability to work with virtual and in‑person teams, and work under pressure or to a deadline.
• Experience in a Financial Services or large complex and/or global environment preferred.
• Effective written and verbal communication skills.
• Effective analytic/diagnostic skills.

• Bachelor’s/University degree or equivalent experience.

Location:

Roanoke, Texas, United States. Full‑time, Salary range: $96,400.00 – $. Anticipated posting close date:
January 12, 2026. In addition to salary, Citi offers competitive employee benefits, including medical, dental and vision coverage; 401(k); life, accident and disability insurance; wellness programs; paid time off packages (vacation, sick leave, holidays); and incentive and retention awards for eligible employees.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic. If you are a person with a disability and need a reasonable accommodation to use our search tools or apply for a career opportunity, please let us know.

View Citi’s EEO Policy Statement and the Know Your Rights poster.