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Delivery Operations Coordinator

Job in Riyadh, Riyadh Region, Saudi Arabia
Listing for: GBE Logistics
Full Time position
Listed on 2026-01-14
Job specializations:
  • Transportation
    Transportation Logistics, Transportation Manager
Salary/Wage Range or Industry Benchmark: 150000 - 200000 SAR Yearly SAR 150000.00 200000.00 YEAR
Job Description & How to Apply Below

Daily Responsibilities:

  • Monitor delivery agents’ status on The Chefs App continuously during peak hours.
  • Ensure agents are online and distributed across the designated zones as instructed by The Chefs App.
  • Track each agent’s Acceptance Rate, ensuring it does not fall below the required 95%.
  • Communicate with delivery agents daily via Whats App/operations group to ensure readiness and quick response.
  • Record and report any operational violations (delays, cancellations, absences) immediately to management.
  • Ensure agents adhere to dress code and use proper delivery‑ready vehicles.
  • Track and document official excuses in case of absences.
  • Prepare an end‑of‑day report including:
    • Number of active agents
    • Peak‑time attendance & availability rate
    • Orders completed per agent
    • Unpicked orders
    • Rejected orders
    • Acceptance rate
    • Total delivery income completed by all agents
    • Average orders / income per agent
    • Operational notes & improvement recommendations
Weekly Responsibilities:
  • Prepare a weekly performance report for all delivery agents with analysis of acceptance and attendance rates.
  • Recommend operational improvements such as redistributing agents or adjusting work schedules.
Qualifications & Requirements:
  • Previous experience managing or coordinating delivery agents for apps such as:
    • Jahez
    • The Chefs
    • Mrsool
    • Hunger Station
    • Other similar platforms
  • Strong knowledge of tracking and reporting tools such as Excel, Google Sheets, and Whats App Business.
  • Ability to analyze data and prepare accurate daily and weekly reports.
  • Excellent communication skills with both delivery agents and management.
Expected Outcomes:
  • Improve delivery agents’ performance to maintain priority order allocation from The Chefs App.
  • Reduce absenteeism and operational violations.
  • Enhance quality and accuracy of operational reporting to strengthen trust with the client (The Chefs).
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