E-Commerce Key Account Manager

Overview

Alrahden is seeking an experienced E-Commerce Key Account Manager to manage and develop the company’s key accounts across major e-commerce platforms such as Amazon, Noon, and Ninja. The role focuses on driving online sales growth, optimizing product performance, and strengthening the company’s presence across digital commerce channels.

• Key Account Management - Manage and maintain the company’s key accounts across major e-commerce marketplaces such as Amazon, Noon, and Ninja. Build and maintain strong working relationships with marketplace account managers. Coordinate with platform partners to implement promotional campaigns and seasonal activities. Ensure compliance with marketplace policies, guidelines, and operational requirements.
• Sales Growth & Performance - Monitor and analyze sales performance across e-commerce marketplaces. Support the execution of sales plans and initiatives for online channels. Identify opportunities to improve product performance and increase sales within the platforms.
• Product Listing Management - Manage product listings across marketplaces including images, descriptions, specifications, and pricing. Optimize product listings using Marketplace SEO techniques (titles, keywords, product descriptions). Monitor product visibility and improve ranking within marketplace search results.
• Marketplace Operations - Monitor daily orders and ensure timely order processing and fulfillment. Maintain accurate product availability and inventory updates across platforms. Coordinate with internal teams such as warehouse, logistics, and supply chain to ensure smooth operations.
• Customer Experience - Respond to customer inquiries through marketplace platforms. Handle returns and customer complaints in accordance with marketplace policies.
• Market & Competitor Analysis - Monitor competitor pricing and promotional activities within the platforms. Provide recommendations to improve product competitiveness.
• Reporting & Analysis - Prepare regular reports covering:
  Sales performance across marketplaces, Best and worst performing products, Promotional campaign performance. Analyze marketplace data to support business decisions and performance improvement.

• Bachelor’s degree in Business Administration, Marketing, E-Commerce, or a related field.
• 2–5 years of experience in e-commerce account management or marketplace operations (Amazon, Noon, etc.).
• Experience in the FMCG industry is preferred.
• Strong understanding of marketplace operations and online merchandising.
• Proficiency in Microsoft Excel and basic data analysis.
• Strong communication and coordination skills.

• Skills & Competencies
• Strong Key Account Management skills.
• Excellent communication and relationship management abilities.
• Good understanding of major e-commerce marketplaces such as Amazon and Noon.
• Knowledge of Marketplace SEO principles.
• Familiarity with promotional tools within marketplace platforms.
• Strong organizational and operational follow-up skills.