Pre Sales Engineer

Description

The Pre-Sales Engineer plays a pivotal role in delivering Dahua’s high quality products, solutions, and services. The Pre-Sales Engineer will be engaged with not only our Tech, Sales, Marketing and Operation Departments, but also external clients such as distributors, system integrators, installers, end-users, and other clients, to improve Dahua business performance and reputation and ensure healthy sustained business growth.

• Provide technical support and advising on all aspects of Dahua solution for sales staff and customers, including responding to customers on technical problems, cooperating with R&D on troubleshooting and doing integration with third party companies.
• Maintain good relationship with distributors, system integrators, and installers, and listen to their feedback on our products.
• Maintain efficient communication with the Headquarter in terms of new product lines and other technical issues.
• Carry out site surveys, customer training/demos, project support and product promotion to the market; and provide product pre-sales promotion, including introducing new product features to Channel Customers, helping customers to select products and working with sales staff for sales target.
• Provide product training to technical engineers for our customers and helping them to improve the standard of their technical knowledge.
• Providing demand consolidation, gathering product information and feedback from the market and reporting back to the product department for product improvement and plan.
• Providing project support, including proactively helping customers prepare tender documents, and making project tenders according to the required standards.
• Brand promotion, cooperating with Dahua Marketing Team with regards to promotional materials for customers in order to develop the company's business.
• Participate in training sessions for new starters in the Technical Department to ensure they are familiar with Dahua products and solutions.

• Full clean local driving license;
• At least 2-3years working experience in the fire industry as a pre-sales role or technical role for low current system.
• Good customer service skills and communication skills, Solid professional knowledge and practical experience in the military field are highly desirable.
• Strong knowledge of low current system.
• The ability to learn new technologies fast.
• Able to travel.
• Good skills in both English and native Arabic language.