Account Executive Sell

Responsibilities

• Manage and visit assigned portfolio.
• Deliver the Net Turnover and any other sales targets taking corrective action when result materially deviates from expected.
• Achieve Refund Ratio, Hit Rate and any other sales targets taking corrective action when result materially deviates from expected.
• Definition of merchant’s contract conditions (within the guidelines received) and deliver of account specific contractual obligations.
• Improve merchants’ knowledge and expertise with our services.
• Maximize TFS business (IR and RR management).
• Document in CRM all merchant’s specific information and activity done.
• Business statistics analysis, presentation, discussion, and action.
• Action plans and store visits in line with company segmentation model.
• Control the receivable to minimize bad debts exposure.
• Deliver to the stores the activities have been agreed with the merchant’s HQ.

• Client Relationship Management (30%) Building and maintaining strong relationships with existing clients. Regular check-ins and follow-ups to ensure client satisfaction. Addressing client inquiries and resolving issues promptly.
• Sales and Business Development (25%) Identifying and pursuing new sales opportunities. Developing and executing sales strategies. Negotiating contracts and closing deals.
• Account Management and Administration (20%) Managing client accounts, including onboarding new clients. Preparing and delivering reports, presentations, and proposals. Tracking sales metrics and maintaining CRM systems.
• Collaboration and Coordination (15%) Working with internal teams (e.g., marketing, product development) to meet client needs. Coordinating with other sales team members to ensure alignment on strategies and goals. Participating in team meetings and strategy sessions.
• Market and Product Knowledge (10%) Staying updated on industry trends, market conditions, and competitor activities. Continuously learning about the company’s products and services to effectively sell and support them. Attending training sessions, webinars, and industry events.

These percentages can be adjusted based on the specific needs of the role and the company. For instance, in a highly competitive market, more time might be spent on strategic account planning and business development. In contrast, if the role is heavily client-focused, more emphasis might be placed on relationship management and internal coordination.

The KPI’s which the performance of this role is specifically measured:

• Net Turnover, Turnover from new business
• MC/GC ratio, Customer retention rate, Auto Fill coverage
• Refund Ratio, Hit Rate, Ageing
• Customer Service Orientation
  :
  Commitment to providing exceptional service and exceeding client expectations to enhance client loyalty and retention.
• Adaptability and Flexibility: Readiness to adjust to changing client needs, market conditions, and company strategies while maintaining high performance.
• Industry Knowledge
  :
  Deep understanding of the industry, market trends, and the company’s products or services to provide valuable insights and recommendations to clients.
• Financial Acumen
  :
  Understanding of financial principles, budgeting, and forecasting to manage account profitability and contribute to the company’s financial goals.
• Attention to Detail
  :
  Meticulousness in managing account details, contracts, and client requirements to prevent errors and ensure accuracy.
• Self-motivated, customer focused, and target driven.
• Good customer relationship and management
• Negotiation skills
• Ability to sell the full product portfolio.
• Priority planning
• Problem-solving attitude
• Good knowledge of MS Office products (Excel, Word, PowerPoint, etc..)
• Hunting
• University Graduate
• Genuine sales talent with strong results orientation, passion, and determination to reach sales targets.
• 2 - 3 years sales experience
• Fluent written and spoken English, and Arabic is a must.
• French Language is an asset.