Head of Inside Sales

About Lucidya

Lucidya is MENA’s leading AI-powered Customer Experience Management (CXM) suite, enabling brands to truly understand and act on customer insights. Our unified platform covers every stage of the CX journey, from social listening and omnichannel conversations to surveys, CDP, customer engagement, and AI-driven analytics.

We are seeking a highly driven and strategic Inside Sales Manager to lead our inbound sales development efforts. This role is responsible for overseeing a team that qualifies and nurtures inbound leads generated through our website, marketing campaigns, and events. As the leader of the first stage of our sales process, you will ensure prospects are effectively engaged, evaluated against Lucidya’s Ideal Customer Profile (ICP), and smoothly transitioned to the sales team.

Your leadership will be key to building a scalable, efficient, and high-performing pipeline that fuels revenue growth.

• Lead, coach, and develop the Inside Sales team to consistently achieve lead response, qualification, and conversion targets.
• Define and optimize qualification criteria, discovery frameworks, and handover processes to ensure a seamless buyer experience.
• Monitor inbound lead flow, pipeline health, and team productivity through Hub Spot CRM, ensuring accuracy and actionable reporting.
• Collaborate with Marketing and Sales leadership to align inbound strategies, campaign follow-ups, and lead prioritization.
• Establish clear SLAs and performance metrics for lead response and conversion, driving accountability across the team.
• Provide ongoing training, feedback, and mentorship to enhance team members’ discovery, communication, and sales skills.
• Analyze data to identify trends, gaps, and opportunities, implementing improvements to maximize conversion rates.
• Represent the Inside Sales function in cross-functional meetings, contributing to pipeline strategy and forecasting.

• Minimum 6-8 years of experience in Sales, Business Development, or a Customer-Facing role (preferably in B2B SaaS or the tech industry).
• Fluent in English and Arabic (written and verbal).
• Excellent listening and communication skills, with the ability to quickly grasp and summarize customer needs.
• Proficiency with CRM tools (preferably Hub Spot) and sales engagement platforms.
• Strong attention to detail, with a disciplined approach to managing follow-ups and tasks.
• Positive, coachable, and driven by results and impact.

• Previous experience in inbound SDR or marketing-generated lead qualification.
• Familiarity with the SaaS industry and its sales cycles.
• Understanding of the GCC business environment.

• Shape the future of customer experience in MENA with an industry-leading platform.
• Join a fast-growing AI company at the forefront of digital transformation.
• Work with a mission-driven, collaborative team obsessed with product excellence.
• Competitive compensation, growth opportunities, and a chance to make a real impact.