Retail Director KSA & Bahrain; Luxury Retail

Our client, a globally recognised luxury fashion house, is seeking a highly experienced Retail Director to oversee and develop its retail network across the Kingdom of Saudi Arabia.

This position represents a key leadership role within the regional organisation and is responsible for driving retail excellence, commercial performance, and an elevated client experience across the boutique network. The role requires a strategic yet hands‑on retail leader capable of developing high‑performing boutique teams while ensuring full alignment with the brand’s global standards and vision.

• Lead and develop the retail network across Saudi Arabia, driving sales performance, operational excellence, and long‑term business growth.
• Provide strong leadership and guidance to Boutique Managers and retail teams, building a culture of accountability, collaboration, and exceptional client experience.
• Monitor boutique performance through the analysis of key retail metrics, sales trends, and market insights, identifying opportunities to optimise performance and strengthen business outcomes.
• Ensure the consistent delivery of the brand’s luxury service standards across all boutiques, maintaining the highest level of client engagement and relationship management.
• Partner closely with Marketing, PR, and Client Engagement teams to support retail initiatives involving VIP clients, stylists, influencers, and key opinion leaders.
• Conduct regular boutique visits to assess operational standards, provide coaching and leadership to store teams, and ensure alignment with commercial and brand objectives.
• Support boutique openings, relocations, and renovation projects across the region, ensuring operational readiness and seamless execution.
• Provide ongoing coaching and development to Boutique Managers and Assistant Managers, reviewing performance, KPIs, incentive structures, and staffing needs.
• Prepare and present End of Month reporting, providing detailed analysis of retail performance, emerging trends, and competitor activity.
• Ensure full adherence to company policies, operational procedures, HR guidelines, and security protocols across all boutiques.
• Oversee loss prevention processes including cycle counts, stock control procedures, and incident reporting to ensure inventory integrity.
• Ensure boutiques maintain exceptional visual merchandising standards and brand presentation in line with guidelines established by global headquarters.
• Maintain strong operational organisation between Front of House and Back of House functions to ensure smooth product flow and operational efficiency.

• Extensive experience within luxury retail management, ideally overseeing multiple boutiques within a country or regional structure.
• Strong commercial acumen with the ability to interpret retail performance data and translate insights into actionable strategies.
• A natural leader with a proven ability to inspire, develop, and lead high‑performing boutique teams.
• Exceptional organisational skills with meticulous attention to detail and the ability to manage multiple priorities simultaneously.
• Strong communication and stakeholder management skills with experience collaborating across marketing, merchandising, operations, and regional leadership teams.
• Ability to represent and embody the brand’s values, image, and vision at the highest level.
• Positive, energetic leadership style with the ability to lead by example and foster a strong team culture.