Client Advisor

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Purpose:

Your mission will be to deliver a personalized premium client experience by demonstrating expertise with curiosity and humility, creating true long‑term relationships with clients, making them feel OONM + giving clients what they desire and aspire, turning them into ambassadors.

• Deliver an exceptional experience and unique in‑store journey to our client by providing a friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of customer service through each and every touchpoint.
• Partner with Boutique and local management to develop a plan to support, and participate in in‑store and off‑site events and networking.
• Consistently and accurately capture client data for follow‑up and relationship building, effectively utilising the tools that are available and exploring any follow‑up opportunities.

• Consistently achieve and ideally exceed the sales target, always following retail guidelines.
• Master the key moments of the sales ceremony.
• Ask the right questions to engage customers to talk, listen to their needs and gather the right information to make the sale and ensure they return to the boutique.
• Handle negotiations and objections with ease.
• Assist and support after‑sales clients in accordance with Maison values. Act as a referent and offer recommendations that provide an exceptional client experience.
• Remain knowledgeable on industry news and competitors.

• Communicate with passion about the Maison, demonstrating an extensive knowledge of values, codes and history, and a strong capacity to tell a story that will resonate with the customer.
• Offer a detailed description of the Maison pieces/collection (including construction, materials, care and design) to reinforce the Maison uniqueness.
• Demonstrate a broad knowledge of the Maison collections to promote the uniqueness of our garde‑temps and adapt the approach to the customer.

• Understand and comply with all security and operational policies and procedures of the Group, Maison and boutique.
• Assist with daily set‑up and breakdown of the boutique, and communicate on any maintenance issues.
• Assist in the merchandising and daily maintenance of displays and back‑stock.
• Actively participate in daily and annual inventories and cycle counts to prepare and ensure a successful audit.
• Assist with special projects, as needed (i.e. price changes, supporting back‑office responsibilities, etc.).

• Entry level

• Full‑time

• Other
• Retail Luxury Goods and Jewelry

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