VIP Clients Relationship Manager

Reference code: JR122455

Surrounded by his family and guided by his strong entrepreneurial mindset, Georges-Edouard Piaget decided, in 1874, to create a watchmaking workshop in La Côte-aux-Fées, a small village in the middle of the Swiss mountains of the Jura.

Since that day, Piaget has pushed the limits to "do what has never been done before" and craft sophisticated and flamboyant watches and jewellery creations.

Today, Piaget’s exceptional craftsmanship is celebrated worldwide, supported by a strong global presence and a dedicated network of client support and retail colleagues who bring the spirit of our Maison to life every day.

The VIP Clients Relationship Manager KSA is a brand ambassador of Piaget inside and outside the Boutique by ensuring a top-level service for each client. Reporting to the Retail Director KSA – She/He is also directly attached High Jewellery Sales Managers.

She/He is responsible to achieve sales and exceed sales targets set up in collaboration with the management.

She/He ensures a unique client experience before, during and after a sale, in or outside the boutique. She/He must implement a commercial action plan to develop High Jewellery clients and sales.

She/He participates to High Jewellery events of Piaget, in this context, the High Jewellery Sales Manager is required to travel regularly and has a budget to manage.

She/He is a High Jewellery referent all around the world with clients or in any relationship with the Maison. She is part of HJ Committee & Community.

Sales Performance & Service:

• Delivers a unique 360° client experience during a sale in and outside of the boutique (incl events).
• Anticipates and organizes HJ & Exc Creations presentations and previews.
• Perfectly manages all sales related steps, from pitching to closing.
• Adapts to clients’ needs and motivations, manages up-selling.
• Strives to always surpass and exceed client expectations.
• Acts as a privileged contact on related CS topics and knows how to handle them.
• Proposes and develop special orders regularly.
• Participates to all HJ brand events as wells as client events.
• Manages outgoings budget and travels plan.
• Ensures a turnover above 4M€ within 3 years on the HJ & Exc. Creations segment, or enters the brand with proven track record on a similar level.

Clients’ Relationship & Development:

• Retain and Develop Existing Clients:
  • Implement new client development strategies, initiatives and activities set by the regional and local. Retail management team to do develop, understand clients and enhance their experience.
  • Proactively interact with clients, build relationships and engage at a personal level to facilitate further return visits.
  • Establishes action plans and strategies to develop the client portfolio to treat existing clients, upgrade potentials and regain lost clients.
• Recruit New Clients within and outside the Piaget boutique:
  • Develops the client portfolio by networking & hunting outside the boutique (including partnership developments).
  • Partnership with Boutique Managers to work on Clients private viewing planning to meet monthly target.
  • Implement new client development initiatives/activities to fulfil various types of customers’ request and interest.
  • Develop multi-sourced clientele to ensure on-going clientele interest and participation.
• Boutique Event Planning:
  • Support the Events Manager in the organization of in-BTQ and out-BTQ events.
  • To work with SAs before each appointment to prepare a range of target products to present to clients.
  • Uses the yearly activation calendar to organize individual client journeys.

Operations:

• Finalizes sales in SAP system in collaboration with the boutique and the Retail coordination.
• Controls discounts and contracts with intermediates following Brand directives.
• Is consulted on all HJ & Exc Creations supply needs (routing, model stock, client presentations,…)
• Attends and participates in all Boutique Meetings and Training Events as required ensuring good communication is maintained.
• Contributes in suggesting ideas and recommendation to the Management team in order to achieve improvements in all aspects of the Boutique Operations/ Maintenance.
• Supports the Boutique…