Retail Manager

Human Resources | Recruitment | Talent Acquisition | Onboarding

Location - Riyadh
, with frequent travel to other cities

The Retail Manager is responsible for the overall performance, execution quality, and operational coordination of the retail store network
, with direct reporting lines from store managers and store teams
. The role focuses on driving sales performance through KPI tracking, operational discipline, strong field presence, and consistent execution, within a luxury fragrance retail environment. This is a hands‑on, performance‑driven role for someone passionate about retail, people, and fragrances, who thrives in a fast‑paced, fast‑growing organization
.

• Full ownership of retail performance across all reporting stores
• Track, analyze, and manage retail KPIs (sales, conversion, ATV, UPT, productivity, profitability)
• Drive achievement of sales and performance targets
• Ensure performance data is translated into clear actions and measurable improvements
• Conduct regular performance reviews with store managers
• Be strongly motivated by results and continuous improvement

• Act as the direct manager for store managers and store teams
• Ensure clear communication of objectives, priorities, and expectations
• Monitor store‑level execution, discipline, and performance
• Address performance gaps in a factual, structured, and solution‑oriented manner
• Support recruitment, onboarding, and performance management in coordination with HR

• Coordinate and oversee the operations of existing stores
• Ensure stores are consistently ready for business
• Identify operational issues and implement practical solutions
• Ensure compliance with company procedures, mall rules, and brand standards
• Follow up on maintenance, repairs, and operational needs

• Maintain a strong field presence with regular store visits in Riyadh and other regions
• Evaluate stores on performance, execution, merchandising, and overall condition
• Provide clear, documented follow‑up actions after each visit
• Go the extra mile to support stores when required

• Ensure merchandising execution reflects luxury positioning and brand standards
• Monitor displays, testers, POSM, and product presentation
• Ensure strong attention to detail in visual execution
• Coordinate with brand partners on launches and merchandising updates
• Ensure merchandising supports commercial performance

• Participate actively in new store openings
• Support operational preparation, staffing, and execution
• Ensure smooth opening and post‑opening stabilization
• Contribute to network expansion initiatives

• Strong passion for retail, people, luxury, and fragrances
• Performance‑driven, data‑driven, and factual
• Pro‑active, nimble, and solution‑oriented
• Detail‑oriented with strong execution discipline
• Comfortable managing multiple stores and priorities
• Adaptable to a fast‑paced, fast‑growing retail environment
• Hands‑on leader with strong field presence

• Bachelor’s degree in Business, Management, Marketing, Retail Management, or related field
• Equivalent professional experience in retail management will be considered
• Proven experience managing retail stores with direct reporting lines
• Multi‑store retail management experience preferred
• Experience in luxury, premium, or fragrance retail is a strong advantage
• Strong understanding of retail KPIs and operational performance
• Willingness to travel frequently as part of the role

• A key leadership role in a rapidly growing retail network
• Direct impact on performance, execution, and expansion
• Exposure to luxury brands and fragrances
• Dynamic environment with strong growth opportunities