Senior Manager - IT Business Relationship Management - Real Estate

Overview

The Senior Manager, Business Relationship Management (BRM) - Real Estate acts as a strategic partner and liaison between the real estate business units and internal/external stakeholders. This role is responsible for driving value, fostering collaboration, and ensuring that business objectives are met through effective relationship management, strategic planning, and operational excellence.

• Strategic Partnership & Value Delivery
  • Serve as the primary point of contact between real estate business units and IT, finance, procurement, and other support functions
  • Collaborate with senior leaders to align real estate strategies with organizational goals and drive value creation
  • Break down silos between departments to optimize cross-functional effectiveness and jointly determine strategic direction
• Client & Stakeholder Management
  • Build and maintain strong relationships with internal and external clients, vendors, and partners
  • Understand business needs, provide tailored solutions, and ensure high levels of satisfaction
  • Act as an advocate for the business unit, ensuring their requirements are understood and addressed by support teams
• Project & Portfolio Oversight
  • Oversee the delivery of real estate projects, ensuring alignment with business requirements, timelines, and budgets
  • Coordinate with project managers, technical teams, and vendors to resolve issues and drive project success
  • Monitor and report on project progress, risks, and outcomes
• Market & Trend Analysis
  • Conduct market research to identify trends, opportunities, and risks in the real estate sector
  • Provide strategic advice to business units based on market insights and data analysis
• Process Improvement & Innovation
  • Identify opportunities for process optimization, digital transformation, and innovation within real estate operations
  • Lead initiatives to implement best practices and new technologies that enhance business performance
• Governance & Compliance
  • Ensure all activities comply with organizational policies, regulatory requirements, and industry standards
  • Develop and maintain documentation, contracts, and service level agreements as needed

• Bachelor's degree in Information Technology, Business, Real Estate, or a related field
• 8+ years of experience in business relationship management, account management, or a similar role within the real estate sector
• Proven track record of successful client relationship management and project delivery
• Strong understanding of real estate market dynamics, trends, and regulatory environment
• Excellent communication, negotiation, and presentation skills
• Ability to work collaboratively across functions and manage multiple stakeholders
• Strong analytical, strategic planning, and problem-solving abilities
• Knowledge of Yardi is a preference