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Quality Engineering

CX Quality Strategy Leader - Drive CSAT Excellence

Job in Riyadh, Riyadh Region, Saudi Arabia
Listing for: Tabby
Full Time position
Listed on 2026-02-28
Job specializations:
  • Quality Assurance - QA/QC
    Quality Engineering
Salary/Wage Range or Industry Benchmark: 150000 - 200000 SAR Yearly SAR 150000.00 200000.00 YEAR
Job Description & How to Apply Below
A financial technology company in Riyadh is seeking a strategic Quality Manager to drive quality and CSAT excellence across Customer Experience. The ideal candidate will have 7–10+ years of experience and expertise in quality frameworks. Responsibilities include owning the CX Quality strategy, analyzing customer data, and leading improvement initiatives. This role requires strong leadership skills and the ability to influence senior stakeholders while working collaboratively with cross-functional teams.

An exciting opportunity to shape quality practices in a fast-growing fintech environment.
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