Community Manager

About the job Community Manager Job Description

One of our clients, an advertising agency recognized for culture-led innovation, is seeking a Community Manager to own the social voice of multiple brands. The role sits at the front line of digital conversation - responsible for day-to-day platform management, real-time engagement, and reputation care that deepens customer relationships, safeguards brand tone, and turns every interaction into a positive, on-brand experience.

Candidates who combine lightning-fast responsiveness with strategic composure and thrive in a fast-moving, team-first setting are encouraged to apply.

Location:
Riyadh

Years of

Experience:

Minimum of 1 year of experience in related field/role

Education:
Bachelors degree in related field

Reports To:
Community Management Lead

Nationality:
Saudi (only)

Notice Period:
Immediate joiners or a maximum one-month notice period.

Applicants are requested to apply with their updated resumes and then click the following link to update their details to speed up the process of recruitment.

• Develop and implement creative, engaging content strategies to encourage interaction and build community loyalty.
• Stay on top of industry trends, and leverage trending topics, memes, and viral content to enhance engagement.
• Cultivate a positive and lively atmosphere by initiating conversations, responding to comments, and keeping the community active.

• Manage the brands presence across various social media platforms (Facebook, Twitter, Instagram, You Tube, Linked In, Tik Tok etc.).
• Provide timely and empathetic responses to customer inquiries through multiple channels (social media, email, online forms, etc.).
• Address concerns, resolve issues, and ensure that customer feedback is addressed appropriately and promptly.
• Build relationships with customers and foster a sense of community loyalty.

• Using Social media applications and other measurement tools to provide reports on metrics, and continually find ways to improve on those metrics through testing and new initiatives.

• Daily reporting to Community Management Lead
• Briefs and direct communications with Account Managers and Creatives.

• Sharing engagement such as inquiries and complaints and all the concerns with the clients via Whats App groups and email

• Excellent communication skills in both Arabic and English (spoken and written).
• Strong presentation and reporting skills.
• Creative mindset with understanding of brand tone and audience engagement.
• Familiarity with social media management tools.
• Analytical thinking and ability to derive insights from community feedback

Note:
We thank all applicants for their interest however, only those candidates who are shortlisted will be contacted.