Supervisor, Project Healthcare Operation

Responsibilities

• Manage the catering team to ensure they provide consistently high-quality food and service to patients, staff, and all hospital visitors.
• Operational oversight with a hands-on leadership style, with competencies of all areas of the operation.
• Perform tray assessments to ensure food quality and presentation and tray accuracy, randomly check accurate tray delivery to patients and completion of service within stipulated time.
• Evaluate the performance of Patient Service Experience and to exceed patient and customer satisfaction.
• Develop robust kitchen operating procedures with line manager and ensure compliance with Food Safety and Quality.
• Ensure implementation of menus as per dietary requirements to ensure patients’ nutritional requirements are met, including a range of options available which team/ward staff can access outside kitchen hours.
• Ensure effective and accurate record keeping and documentation is maintained to prove due diligence and compliance with CATRION and MOH inspection.
• Liaises with direct manager for any support required at other locations.
• Responsible for all administration as required.
• Conduct and assist in the completion of employee evaluations or appraisals as per company procedure.
• Conduct regular area reviews to ensure team members are meeting performance standards and agreed services as per contract/agreement are delivered.
• Delivery of budgeted profit through management of food costs, labour costs and overhead costs.
• Manage client relationships through regular, formal and informal interaction, dealing with and resolving issues quickly without compromising the expected profitability of the project.
• Ensure the highest standards of food safety and hygiene are consistently maintained in accordance with the Quality Assurance Program, safe work practices are followed.
• To report any equipment defects, maintenance requirements that will hamper the expected level of service and liaise with concerned person internally or with external party.
• Report all accidents, incidents, and any injuries as well as any customer complaints immediately.
• Attending Client and Company training courses as deemed necessary, fully support, and participate in all Client and Company safety initiatives.
• Ensure the effective deployment of staff as per business needs to ensure service needs are met through robust roster planning.
• Attend daily meetings, briefing, trainings, meetings as and when required.
• Maintain confidentiality at all times, which includes, patients, relatives, staff and team member information.
• Perform additional duties and any other tasks, as requested by the line manager or the client based on contractual deliverables.
• Duties listed are not limited to specific location, if required should be willing to work in any location and as assigned by the department manager across KSA.
• Guiding, supporting, monitoring, evaluation, and training of staff.
• Monitoring and maintaining levels of conduct and work performance.
• To liaise with HR and line manager as and when required for staff recruitment, selection, and management of staff within the department.
• Participate in periodical inspections and contribute to the process of identifying and implementing improvements.