Organizational Excellence Manager

To lead and develop the organization’s organizational excellence framework by implementing excellence models and international best practices, promoting a culture of continuous improvement, and enhancing overall organizational performance to support the achievement of strategic objectives.

• Develop and implement the organizational excellence strategy in alignment with the entity’s overall strategic direction.
• Lead organizational self‑assessment processes in accordance with recognized excellence models, awards, and applicable standards.
• Lead and manage organizational excellence programs and initiatives to enhance organizational maturity and operational effectiveness.
• Conduct organizational excellence gap analysis against recognized excellence models and standards to identify improvement opportunities and support organizational development.
• Prepare and manage submission files for awards and excellence models such as (King Abdulaziz Quality Award, EFQM Model, and others), ensuring full compliance with all evaluation requirements and criteria.
• Monitor and follow up on improvement plans resulting from organizational assessments to ensure effective implementation and enhancement of strengths.
• Develop and monitor organizational performance indicators and analyze performance results.
• Lead continuous improvement initiatives and business process re‑engineering to enhance operational efficiency.
• Develop organizational policies and procedures and ensure proper implementation.
• Conduct benchmarking studies with leading organizations in the field of organizational excellence.
• Prepare periodic reports on organizational performance and present them to senior management.
• Promote a culture of organizational excellence and continuous improvement across the organization.

• Bachelor’s degree in business administration, Industrial Engineering, Quality Management, or a related field.
• A master’s degree in management, Quality, or Organizational Excellence is preferred.

• Minimum 8 years of experience in organizational excellence, quality management, or organizational development.
• Experience in implementing excellence models or managing organizational performance frameworks.

• Strategic planning and organizational performance management.
• Business process improvement and re‑engineering.
• Data analysis and performance measurement.
• Program and initiative management.
• Strong stakeholder communication and collaboration skills.
• Experience in implementing organizational excellence models such as EFQM or excellence frameworks.
• Ability to prepare and manage award submission files in accordance with organizational award requirements and evaluation criteria.

• Certified Assessor – King Abdulaziz Quality Award (KAQA)