Chief Operation Officer
Listed on 2026-02-28
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Management
Operations Manager, Business Management, Program / Project Manager, Business Analyst -
Business
Operations Manager, Business Management, Business Analyst
Key Responsibilities
1. Operational Strategy & Execution
Develop and execute the company’s operational strategy aligned with growth targets and profitability goals.
Oversee end-to-end marketplace operations including logistics, fulfillment, and customer service.
Lead expansion strategy across cities and new verticals (e.g., quick commerce, care products, gifting).
Drive operational KPIs including order fulfillment time, delivery success rate, cost per order, and NPS.
Optimize fleet management (in-house and third-party riders).
Improve routing efficiency and last-mile delivery performance.
Oversee dark stores and inventory management (if applicable).
Implement scalable SOPs and automation initiatives.
Strengthen relationships with premium restaurant partners.
Ensure high service-level agreements (SLAs) and partner performance metrics.
Collaborate with commercial teams to improve merchant onboarding and retention.
Enhance end-to-end customer journey.
Reduce complaints, cancellations, and refund ratios.
Leverage data analytics to improve service reliability and satisfaction.
Own operational P&L and cost optimization initiatives.
Drive margin improvement strategies.
Monitor unit economics and operational scalability metrics.
Lead cross-functional teams (Operations, Logistics, CX, Supply Chain).
Build a high-performance culture focused on accountability and data-driven decisions.
Partner with CEO and board on strategic planning and execution.
10–15+ years of leadership experience in operations, preferably in food delivery, e-commerce, logistics, or marketplace platforms.
Proven experience scaling high-growth tech-enabled businesses.
Strong P&L management and cost optimization expertise.
Deep understanding of last-mile logistics and marketplace economics.
Experience with in GCC/Saudi market preferred.
Bachelor’s degree required; MBA preferred.
Strategic thinker with execution focus
Data-driven decision maker
Strong leadership and stakeholder management
Change management expertise
High adaptability in fast-paced environments
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