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Director of Merchant Operations

Job in Riyadh, Riyadh Region, Saudi Arabia
Listing for: Confidential
Full Time position
Listed on 2026-02-28
Job specializations:
  • Management
    Operations Manager, Program / Project Manager
Salary/Wage Range or Industry Benchmark: 200000 - 300000 SAR Yearly SAR 200000.00 300000.00 YEAR
Job Description & How to Apply Below

The Director of Merchant Operations is responsible for leading and optimizing the merchant operations function, ensuring that merchants are onboarded efficiently, supported effectively, and retain a high level of satisfaction. This role includes managing the operational processes that drive merchant acquisition, success, and growth.

KEY

ACCOUNTABILITIES AND ACTIVITIES Key Accountability Areas Key Activities Main Duties and Responsibilities
  • Lead and oversee merchant operations, including merchant onboarding, support, and lifecycle management.
  • Collaborate with cross-functional teams (sales, product, tech) to drive improvements in merchant experience and satisfaction
  • Develop and implement operational strategies to improve merchant performance and reduce operational friction.
  • Monitor key metrics and KPIs to ensure optimal merchant performance and resolve operational issues.
  • Manage and mentor a team of merchant operations professionals.
  • Act as the point of contact for high-value merchant partners to ensure their needs are met and challenges addressed.
  • Establish process improvements and operational efficiencies to enhance the merchant experience.
People Management
  • Participate in the identification and recruitment of key talents for their respective Department
  • Manage, guide and assist direct reports to perform their functional operations in accordance with set policies and procedures
  • Set performance objectives, provide necessary support, evaluate/appraise the team and provide regular feedback on performance
  • Uphold a high-performance working environment and promote the Organization’s Values
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