Office Manager

Job Summary

The Office Manager will assist the General Manager in leading and managing the Front Desk team while upholding Aqua-Tots Swim Schools’ Core Values and brand standards. Our mission is to provide consistent, high-quality swimming lessons that follow the Aqua-Tots Curriculum Standards, along with excellent customer service in a safe and welcoming environment.

• Full-time position
• 5 working days per week (schedule may vary based on the season)
• Working hours:
  
  1:00 PM – 9:00 PM

• Lead & Manage the Front Desk Team
  • Hire, onboard, train, and schedule Front Desk staff while ensuring full coverage.
  • Coach, mentor, and review performance while providing timely feedback.
  • Build a collaborative team environment and promote the Aqua-Tots culture.
  • Assist in planning and hosting monthly in-service meetings.
• Drive Customer Experience & Sales
  • Create a welcoming and engaging Aqua-Tots experience.
  • Educate families about the swim journey and sell swim lesson packages.
  • Resolve customer issues in coordination with the General Manager.
• Lead Management & Technology Systems
  • Manage the Front Desk staff in tracking and converting leads.
  • Ensure accuracy and cleanliness of Pike
    13 profiles and customer plans.
  • Maintain excellent customer experience with all technology platforms.
• Uphold Safety, Facility & Inventory Standards
  • Ensure the school’s safety and maintain brand-standard appearance inside and outside the facility.
  • Manage inventories for customers, staff, and facility needs.
• Reporting & Goal Execution
  • Implement and achieve sales goals.
  • Own and monitor school revenue targets.
  • Analyze and present reports to support management decisions.

• High School Diploma or equivalent.
• Minimum of one year of experience in sales, customer service, or a leadership role.