Delivery and Operation Executive Director

Job Description

• Manage & lead day-to-day functions and activities across the department, including people management and operational subjects.
• Manage & assists in the overall business unit performance driving SLAs, adherence to business unit metrics and so on.
• Manages & drives innovation and efficiencies of business opportunities, applying process improvements and/or new systems.
• Manage & assists in the management of the employee teams through coaching and developing, addressing people matters, identifying development needs.
• Manage & acts as the day-to-day operations client contact in order to resolve systems issues and to provide feedbacks to clients on quality and workload issues.
• Manage & generate reports on performance measurement and KPIs in order to facilitate business decisions.
• Manage & responsible for compliance with organizational policies and local regulations.
• Manage & responsible for keeping the business continuity plan (BCP) updated and executing it as needed.

• Bachelor’s degree in business administration, Management, or any similar Field
• 15 Years of Experience in Operations, Delivery, or Project Management.

• Strong Leadership
• Communication
• Analytical Thinking
• Negotiations