Quality and Process Excellence Director

Job Purpose

Jobs at this level are responsible for overseeing the quality and process excellence initiatives within the organization, ensuring alignment with strategic objectives and driving continuous improvement. The role holder shall carry out his duties in accordance with the stipulated business policies and procedures.

• Participates in the development and implementation of the Business EPMO & Business Excellence plans, in line with the corporate objectives.
• Directs and manages the Quality and Process Excellence mandates, providing leadership and facilitating work processes to achieve high performance standards.
• Manages and controls change in Quality and Process Excellence, providing guidance and support necessary for continuous improvement.
• Ensures compliance with organizational policies, procedures, and quality standards within Quality and Process Excellence.

• Act as an ambassador for CQM in the Business Cluster, leads process management and ensures processes assurance and control are in place for the Business Cluster to adhere to approved framework in compliance with corporate model.
• Ensure proper process assurance and process control teams, and procedures in place to drive process excellence.
• Drive and own initiatives to improve and align process standards in the Business Cluster.
• Promote a culture of continuous improvement and drives process improvements and enhancement initiatives.
• Coordinate with and influence department, GD and sector heads to gain buy-in and adoption of process enhancement initiatives.
• Manage and monitor the end-to-end view and value chain of the Cluster’s cross-sectorial processes.
• Coordinate with Business GRC and Digital transformation teams to align and prioritize process improvement roadmap.

• Defines goals and key performance indicators for team members and ensures effective application of the organization’s performance management process.
• Directs planning and selection of manpower within Quality and Process Excellence, in line with business and operational plans.
• Ensures high levels of employee engagement and capability development by providing ongoing feedback and coaching team members.

8 – 10 YOE

Prior experience in quality management, process improvement, or a related field in the telecommunications industry.

Managerial

• Knowledge of quality management methodologies, process improvement techniques, and data analysis.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.

Understanding of the telecommunications industry and its operational processes.

Bachelor Degree in Business Administration or Engineering