Virtual Office & Coworking Manager

Taj HR is looking for a proactive and experienced Virtual Office & Coworking Manager to oversee the management and operations of our virtual office and coworking spaces. The successful candidate will be responsible for creating a productive and welcoming environment for our clients and ensuring the smooth operation of all administrative functions.

• Convert 1 in 2 Virtual Office & Coworking enquiries
• Virtual Office & Coworking client churn not to exceed 60%
• Aim for 200 Coworkers
• Increase Virtual Office package count by 20% per year
• Increase revenue month on month and year on year
• Exceed the operating profit as projected with your General Manager for your location
• Ensure ‘loss on sale of product’ does not exceed projected amount per month
• Team churn not to exceed 40% per annum

• Attitude: positive, enthusiastic, confident, approachable and a great smile
• Communication skills: active listener, friendly, respectful, responsive, confident
• Customer service focused: genuine interest to help others, subscription builder
• Professionalism: invested in the business, well presented, career oriented
• Leadership: leads by example, engages team members, makes business decisions, proactive
• Management skills: time management – works to deadlines, eye for detail, solves challenges
• Results oriented: motivated to achieve, want to win
• Culture fit: positive energy, sticks to the system, adds value

Study ‘How to Create a Buyer’, and learn the sales process – it will help you with Virtual Office & Coworking sales.

• Study Virtual Office & Coworking Sales Talk guides.
• Sell with enthusiasm, explaining the unique differences that make a client successful.
• Over the phone, the aim is to sign up your Virtual Office enquiry over the phone, and to book your Office & Coworking enquiries in to tour the office.
• Every enquiry will receive a demonstration/s of the communications and technology. Ensure you understand its power, and demonstrate technology to enquiries that tour.
• Learn and manage the ‘Trip to Sale’ for all enquiries, and train your team to handle enquiries with priority and to the standards.
• Walk the floor three times per day to ensure five star presentation. The demonstration office is set up to the specifications, and all Offices are presented with wow factor – it creates a buyer.
• Confident in using the tools such as ‘Don’t Buy a Lie’, ‘Why You Need to Be in and ‘Quick Comparison’ to help you create a buyer.
• Follow up enquiries keeping Wombat up to date, and driven to close sales.

• A sound knowledge of all capabilities, systems, services, and network: broadband, unique WiFi security Cisco IP Phones, Call Manager, Worksmart call screen, Intercept, Least Cost Routing Unified Communications, Onefone, Onefax

• Follow the sales templates in The Library when communicating on behalf.
• Keep CRM/MyFloor/Wombat up to date with correct sales notice details, correspondence and Service agreements uploaded.
• Ensure Service Agreements, Client , and Credit Card details are obtained and correctly executed.

• Work with your Office Manager to achieve these standards.
• Hire a great team of skilled, motivated individuals, paying salaries above the market rate, (no recruitment agencies to be used).
• Ensure you maintain a balanced team (as per The Library standard) to service the clients and grow the business.
• Create a positive and enjoyable work environment. You achieve this by walking onto your floor with a smile, positive attitude and assist your team in achieving goals rewarding with the motivation budget, and train your team to The Library guidelines
• Hold team meetings to motivate, educate and reward your team every six weeks. Involve your General Manager or organize a guest speaker quarterly.
• Discuss with your team the client’s business; find out what the clients need and how we can assist/help them.
• Train your team to exceed client’s expectations.
• Conduct performance reviews with your team to measure skills, training, discuss goals, successes and targets. Review team Job Description and performance evaluation.
• Celebrate your sales and…