Business Development Director KSA

Business Development Director – Riyadh, KSA

Western Union | Posted Jan 10, 2026

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Full-time
• Riyadh
• Negotiable
• Master (>10 yrs)

Are you inspired by the opportunity to shape growth in a dynamic, rapidly evolving Fin Tech landscape? Join Western Union as our Business Development Director in Riyadh, where you will help drive market expansion, strengthen our omnichannel presence, and elevate how customers access remittance and financial services across Saudi Arabia. Be part of a global organization that thrives on innovation, impact, and the ambition to connect communities around the world.

Western Union empowers your pursuit.

As the Business Development Director for Riyadh, you will drive the company’s growth agenda in Saudi Arabia—leading market expansion, strengthening our digital and omnichannel presence, and building strategic partnerships that elevate our position in the financial services ecosystem. You will guide high‑performing teams, ensure operational excellence and compliance, and deliver initiatives that enhance our impact across the region.

• Develop and execute the strategic growth plan, prioritizing market share, revenue, and profitability.
• Design and execute innovative strategies to accelerate revenue growth, particularly in digital channels and new customer segments.
• Oversee the P&L, ensuring financial targets are met or exceeded through effective cost management and revenue generation.
• Cultivate a high-performance culture by leading, mentoring, and motivating cross-functional teams.

• Champion the development and deployment of digital products and services, ensuring they meet market demands and deliver superior customer experiences.
• Lead initiatives to strengthen the company’s omni‑channel presence, integrating online and offline platforms seamlessly.
• Ensure the seamless integration of online and offline experiences, creating a robust omni‑channel presence.
• Stay ahead of digital trends and competitor activities, ensuring the company remains at the forefront of innovation.
• Expand digital and product offering to target new customer segments.

• Work in coordination with MEA leadership on potential M&A, partnerships for deploying beyond remittance services.
• Build and maintain strategic partnerships with local stakeholders, including financial institutions, regulatory bodies, and technology providers.
• Foster strong relationships with key company clients (large agent networks) to deepen engagement and drive long‑term loyalty.
• Identify and negotiate joint ventures, collaborations, and partnerships to enhance the company’s local presence.

• Set clear KPIs for the country’s operations and ensure regular monitoring and reporting.
• Analyze business performance, customer feedback, and market trends to refine strategies and improve outcomes.
• Adapt quickly to changing market conditions and implement corrective actions as needed.
  
  Ensure the highest standards of operational efficiency, risk management, and regulatory compliance.
• Implement and oversee robust processes and systems to optimize productivity and service delivery.
• Drive alignment between local operations and regional/global teams to maintain consistency and operational excellence.

• Partner with marketing, sales, product development, operations, legal and compliance to ensure alignment and impact.
• Build internal networks and connect with senior leaders across the company and the central functions.
• Inspire and mentor teams to foster a culture of innovation and excellence.

• Minimum 10+ years of General Management experience including Revenue and Profitability, managing a Retail footprint, Digital product launches and growth strategies, with a proven track record in market expansion and digital transformation.
• Must be a proficient Arabic speaker.
• Proven experience in the remittances, payments, Fin Tech, or financial services sector, with strong exposure to digital wallets, cross‑border payments or alternative payment solutions.
• Strong understanding of the…