Director​/Renewal Sales

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

Location: KAFD, Riyadh

Hours of work: 40 hours per week

Education requirement: Degree or equivalent qualification/experience

Experience requirement: Minimum 3 years in SaaS solution environment

Benefits: Private medical insurance;
Employee stock purchase plan;
Holiday & global well-being days;
Allowances plus many more.

Application start and end date: Starting 16th December for approx. 4-6 weeks.

The Director of Retention, Middle East & Africa owns net revenue retention, renewals, customer lifetime value, and post-sale growth across Adobe’s enterprise and commercial customers.

This role leads regional Renewal Sales Specialists and Solutions Account Managers to ensure customers realise value, renew with confidence, expand their Adobe investment, and achieve high levels of adoption, satisfaction, and advocacy. The Director is the regional owner of the post-sale motion, partnering closely with Sales, Customer Success, Marketing, Product, and Global Retention teams to deliver predictable recurring revenue and long-term customer relationships.

Own MEA NRR, GRR, revenue retention optimisation, and expansion targets.

Define and execute the regional renewals and retention strategy aligned to Adobe’s global customer lifecycle.

Drive early renewal engagement, proactive risk management, and value-based renewals.

Accelerate upsell and cross-sell within existing customers based on usage, maturity, and business outcomes.

Ensure customers achieve measurable ROI across Experience Cloud, Creative Cloud, and Document Cloud.

Champion a customer-first, consultative engagement model focused on adoption, satisfaction, and long-term partnership.

Build senior executive relationships with strategic customers to drive loyalty and advocacy.

Lead, coach, and develop high-performing RSS and SAM teams with clear accountability and operating rhythm.

Own renewals forecasting accuracy, pipeline discipline, and quarterly execution.

Leverage data, health scores, and predictive insights to improve retention and customer outcomes.

Provide governance for complex renewals and executive escalations.

Partner closely with Sales, Customer Success, Finance, Legal, and Global Retention teams to deliver a seamless end-to-end customer experience.

Represent MEA retention priorities globally while adapting execution to local market dynamics.

Act as a senior Adobe leader across Saudi Arabia, GCC, and broader MEA markets.

Net Revenue Retention (NRR) and Gross Renewal Rate (GRR)

Reduction in Customer Attrition and Expansion/Upsell Contribution

Forecast Accuracy

Customer Adoption, Health, and Satisfaction

Team Performance and Engagement

12+ years’ experience in enterprise software, SaaS, or subscription businesses.

Proven regional leadership in renewals, retention, account management, or customer success.

Strong understanding of subscription economics and value-based selling.

Arabic language skills a plus.

Customer-obsessed, commercially disciplined, data-driven leader with strong executive presence.

As our many awards will tell you, at Adobe you’ll be immersed in an exceptional work environment that is recognized around the world. You’ll be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely. If you’re looking to make an impact, Adobe's the place for you. Discover…