Customer Success Manager

Customer Success Manager (Saudi Arabia - Riyadh)

Primary representatives of an offering organization at one or more client accounts. Accountable for driving revenue, TCV and profit, while enabling long‑term client satisfaction, retention, and identifying opportunities for innovation and growth.

Responsibilities

• Manage the day‑to‑day delivery of assigned client accounts.
• Collaborate with Account Delivery Associates to ensure smooth account operations.
• Develop and maintain client relationships to understand their needs.
• Assist in budget management and cost control for the accounts.
• Work with senior leadership to define and track key performance metrics.
• Stay informed about industry trends and their impact on account strategies.
• Address and resolve account‑related issues and escalate when necessary.
• Provide regular updates on account performance.

Basic Qualifications:

• Bachelor's degree in a relevant field or equivalent combination of education and experience.
• Typically, 7+ years of relevant work experience in industry, with a minimum of 3 years in a similar role.
• Proven experience in account delivery and leadership roles.
• Proficiencies in strategic planning, client relationship management, and team leadership.
• Continuous learner that stays abreast with industry knowledge and technology.

Other

Qualifications:

• An advanced degree in a relevant field is a plus
• Relevant certifications such as PMP (Project Management Professional) are a plus

• Mid‑Senior level

• Full‑time

• Consulting, Administrative, and Customer Service

• IT Services and IT Consulting, Banking, and Business Consulting and Services

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Location:

Riyadh, Saudi Arabia