Commercial Excellence Director

We are seeking a dynamic commercial leader to spearhead the implementation of our omni‑channel strategy. This pivotal role serves as a bridge between commercial strategy, data‑driven execution, and operational efficiency. The ideal candidate will transform our strategic commercial goals into actionable plans, ensuring cohesive planning, effective pricing strategies, inventory optimization, and an exceptional customer experience that consistently reflects our brand image across all channels.

• Commercial Strategy & Revenue Optimization
  • Develop and manage a comprehensive omni‑channel pricing and promotional strategy to enhance revenue and maximise profitability and market positioning.
  • Implement advanced commercial analytics and predictive models to guide business decisions and identify growth opportunities.
  • Establish performance and incentive structures that align teams with commercial and operational KPIs.
• Integrated Business Planning & Operational Execution
  • Own the IBP and S&OP processes, ensuring seamless collaboration among Commercial, Supply Chain, Finance, and Marketing teams.
  • Translate commercial imperatives into actionable, channel‑specific execution plans for both field and digital units.
  • Create and lead strategies for product presentation, space layout, and visual merchandising based on customer insights and category strategies.
• Supply and Inventory Excellence
  • Oversee the entire demand and supply planning lifecycle, ensuring product availability and stable supply.
  • Develop and execute an inventory plan that balances service availability with working capital utilisation and enhances supply chain resilience.
  • Optimize replenishment flows and logistics between distribution centres and both digital and physical points of sale.
• Leadership Across Functions and Team Transformation
  • Foster strategic and operational alignment across the Commercial, Operations, Supply Chain, Marketing and Finance teams.
  • Cultivate a world‑class culture of process innovation, enhancing planning and operational flow.
  • Mentor and develop high‑performing teams focused on Commercial Operations, Planning and Analytics.

• 10+ years of experience in senior roles within commercial operations, revenue generation, integrated planning or supply chain leadership in fast‑paced retail, FMCG markets or omni‑channel consumer businesses.
• Proven success in developing pricing strategies, commercial plans and scalable processes.
• Expertise in inventory management, demand forecasting and integration of commercial and supply chain planning (IBP/S&OP).
• Significant experience in shaping customer journeys through space planning, visual merchandising and retail standards.

• Strategic Commercial Acumen:
  Proven ability to develop pricing and commercial strategies aligned with P&L objectives.
• Analytical & Financial Rigor:
  Proficiency in leveraging data‑driven insights for decision‑making and financial modelling.
• Operational Integrator:
  Visionary thinker with the ability to create and implement interdisciplinary approaches.
• Leadership & Influence: A collaborative yet assertive leader who builds consensus, drives growth and fosters accountability among teams.
• Customer‑Centric:
  Strong focus on the interplay between backend operations and frontline customer experiences that drive loyalty.

• A systems thinker who identifies connections among various business levers.
• Results‑oriented, problem‑solver with a motivation for excellence.
• Exceptional communicator capable of engaging with stakeholders at all organisational levels, from executives to frontline teams.
• Committed to fostering an environment of excellence and continuous quality improvement.

Join us to become a strategic leader and a champion of commercial excellence and customer experience.

• Seniority level:
  Director
• Employment type:
  
  Full‑time
• Job function:
  Business Development and Sales
• Industries:
  Retail