Business Process Analyst
Listed on 2026-03-15
-
IT/Tech
Data Analyst, IT Business Analyst, Business Systems/ Tech Analyst -
Business
Data Analyst, Business Systems/ Tech Analyst
Location: Riyadh, KSA.
Years of
Experience:
4+ years.
Working Arrangement: on-site.
Language Requirements: Fluency in English (written and spoken).
We are seeking a Business Process Analyst to support the assessment, enhancement, and documentation of operational processes and governance frameworks. The role will focus on developing and improving process documentation within technology-driven environments. Experience in travel e-commerce, fintech, IT, or service-tech domains is preferred.
Key RequirementsProven experience in business process analysis or similar roles.
Proven experience in developing and maintaining SOPs and SLAs
.
- Domain background in travel e-commerce
, fintech
, IT
, or digital service platforms
.
Ability to analyze current workflows, identify improvement opportunities, and define optimized processes.
Preferred QualificationsPrevious experience in consulting or Big Four environments.
Other QualificationsBachelor’s degree in Information Technology, MIS, Business Administration
, or a related field.
Strong analytical and organization skills with attention to detail.
Effective communication and stakeholder interaction skills.
Ability to work independently in a fast-paced or client-driven environment.
Key ResponsibilitiesAnalyze and document business processes, identifying areas for standardization and efficiency improvement.
Develop, update, and maintain SOPs, SLAs
, and related governance documentation.
Create process maps, workflow diagrams, and operational playbooks aligned with organizational standards.
Work cross-functionally with IT and business units to ensure correct process implementation.
Conduct process performance evaluations and support continuous improvement initiatives.
- Provide knowledge transfer and process training for relevant stakeholders.
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