Business Analyst

Job Title:

Business Analyst, IT Technical Writer

Location:

Riyadh, KSA

The technical writer is responsible for creating, maintaining, and organizing clear, concise, and comprehensive technical documentation for a wide range of IT systems, processes, and procedures. This role is critical in ensuring IT Operational activities are well-documented, understood, and easily accessible to all relevant stakeholders, including IT staff, end-users, and management.

• Develop and maintain various technical documents, including but not limited to:
• Policy and compliance documentation
• Process, Procedure, Runbooks, Standard Operating Procedures (SOPs)
• System architecture diagrams and descriptions
• User manuals and guides for internal IT tools and services
• Collaborate closely with IT Operations engineers, system administrators, network engineers, security specialists, and other subject matter experts (SMEs) to gather information and understand complex technical concepts.
• Participate in meetings, interviews, and workshops to extract necessary information for documentation.
• Translate complex technical information into easily understandable language.
• Ensure technical accuracy and completeness of all documentation.
• Proofread and edit documents for clarity, grammar, spelling, and adherence to company style guides.
• Translate English documents to Arabic and vice versa
• Conduct regular audits of existing documentation to ensure accuracy and relevance.

• Saudi only
• Years of Exp.: 4
  -10y overall & 4-7y relevant
• Excellent Written and Verbal Communication: both English and Arabic
• Strong understanding of IT operations concepts and terminology (e.g., incident management, change management, problem management,
  ITIL/ITSM
  )
• Proven experience documenting IT infrastructure, systems, and processes (e.g., networking, servers, cloud platforms, databases, security, monitoring tools).
• Proficiency with documentation tools (e.g., Confluence, SharePoint, Microsoft Word)
• Experience with diagramming tools (e.g., Visio, Lucidchart)