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O&M infrastructure Engineer - Incident management
Job in
Riyadh, Riyadh Region, Saudi Arabia
Listed on 2026-03-13
Listing for:
Giza Systems KSA
Full Time
position Listed on 2026-03-13
Job specializations:
-
IT/Tech
IT Support, Cloud Computing
Job Description & How to Apply Below
- Promptly identify and categorize incidents based on impact and urgency.
- Prioritize incidents based on severity and effect on business operations.
- Record detailed incident information in the incident management system.
- Escalate incidents to L2/L3 support teams or management when required.
- Open incidents with technology vendors, upload logs, follow up on cases, and coordinate technical meetings.
- Maintain clear and effective communication with IT teams, business users, management, and external vendors.
- Provide regular updates on incident status, resolution progress, and potential impact.
- Conduct post-incident reviews to evaluate handling effectiveness and identify improvements.
- Document all incident-related activities including actions taken and final resolutions.
- Analyze incident data to identify trends, patterns, and recurring issues.
- Generate regular reports on incident trends, response times, and performance metrics.
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