Capacity Management; ServiceNow​/BMC ITSM; Banking

Capacity Management L3 IMS Engineer (Banking)

Email:

Location:

Riyadh

Budget: SAR 20,000 - SAR 25,000

Contract:

1‑year fixed term contract

We are looking for an experienced Capacity Management L3 Engineer for a mission‑critical banking environment. The role focuses on architecture, performance engineering, and major incident leadership with a strong emphasis on ITIL processes and regulatory compliance.

• Provide L3 level support for Capacity Management in a mission‑critical banking environment.
• Ensure compliance with PCI DSS, SWIFT, and local banking regulator requirements.
• Operate under ITIL processes (Incident/Change/Problem/Knowledge).
• Maintain high availability, performance, and security; participate in DR/BCP drills.
• Design/architect, capacity plan, and optimize Capacity Management for large‑scale banking workloads.
• Lead major incidents/war rooms; guide L1/L2; produce post‑incident reports for auditors.
• Define standards, golden configurations, and automation (scripts/Infra‑as‑Code) to reduce toil.
• Roadmap planning, version upgrades, performance baselining, and DR strategy ownership.

• 5+ years in architecture, performance engineering, and major incident leadership.
• Hands‑on solutioning/architect side with 12–17 years of experience using tools such as ITSM (Service Now/BMC), monitoring/capacity (Grafana/Prometheus), Solar Winds, VMware Aria.
• Strong soft skills: clear communication with operations, security, audit, and business stakeholders; evidence‑driven troubleshooting; strong documentation and runbook hygiene; ownership mindset with 24x7 support readiness and on‑call rotation participation.

• ITSM (Service Now/BMC)
• Monitoring (Grafana/Prometheus)
• Vendor admin tools
• Solar Winds (Monitoring/Capacity)
• VMware Aria

• ITIL Foundation