Business Process Analyst

Location: Riyadh, KSA.
Years of

Experience:

4+ years.
Working Arrangement: on-site.
Language Requirements: Fluency in English (written and spoken).

We are seeking a Business Process Analyst to support the assessment, enhancement, and documentation of operational processes and governance frameworks. The role will focus on developing and improving process documentation within technology-driven environments. Experience in travel e-commerce, fintech, IT, or service-tech domains is preferred.

• Proven experience in business process analysis or similar roles.
• Proven experience in developing and maintaining SOPs and SLAs.
• Domain background in travel e-commerce, fintech, IT, or digital service platforms.
• Ability to analyze current workflows, identify improvement opportunities, and define optimized processes.

• Previous experience in consulting or Big Four environments.

• Bachelor's degree in Information Technology, MIS, Business Administration, or a related field.
• Strong analytical and organization skills with attention to detail.
• Effective communication and stakeholder interaction skills.
• Ability to work independently in a fast-paced or client-driven environment.

• Analyze and document business processes, identifying areas for standardization and efficiency improvement.
• Develop, update, and maintain SOPs, SLAs, and related governance documentation.
• Create process maps, workflow diagrams, and operational playbooks aligned with organizational standards.
• Work cross-functionally with IT and business units to ensure correct process implementation.
• Conduct process performance evaluations and support continuous improvement initiatives.
• Provide knowledge transfer and process training for relevant stakeholders.