Change Management Specialist

The OCM Consultant is responsible for driving people adoption, behavioral change, and business readiness across digital transformation initiatives. The role ensures that new processes, platforms (e.g., Service Now), and ways of working are successfully adopted, embedded, and sustained within the organization.

The consultant works closely with business leaders, HR, IT, and program teams to minimize resistance, accelerate adoption, and maximize value realization.

• Define and execute an OCM strategy and roadmap aligned with program objectives.
• Assess organizational change impacts across people, processes, roles, and culture
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• Develop change management plans covering communications, training, stakeholder engagement, and adoption tracking
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• Align OCM activities with program milestones and release plans.

• Identify and map stakeholders, sponsors, and change champions.
• Support executive sponsors in fulfilling their change leadership responsibilities.
• Design and facilitate leadership alignment sessions and decision workshops.
• Manage resistance and proactively address adoption risks.

• Develop targeted change and communication plans by audience segment.
• Create clear, consistent messaging explaining the “why, what, and how” of change.
• Coordinate communication channels such as town halls, emails, intranet updates, and roadshows.
• Ensure messaging aligns with organizational values and cultural context.

• Define training needs based on role-based impact analysis.
• Design and support development of training curricula, learning paths, and materials.
• Coordinate delivery of instructor-led, virtual, and self-paced training.
• Ensure knowledge transfer and readiness prior to go-live.

• Conduct change readiness assessments and adoption risk analysis.
• Define and track adoption KPIs (usage, proficiency, compliance).
• Support post-go-live stabilization and reinforcement activities.
• Measure change effectiveness and link adoption to business outcomes and benefits realization.
• Work closely with program management, solution architects, process owners, and technical teams.
• Integrate OCM activities into Agile / hybrid delivery models.
• Ensure change activities align with governance, risk, and compliance requirements (especially in government environments).

• Strong knowledge of OCM frameworks (e.g., Prosci or ACMP).
• Proven experience managing change in large, complex organizations.
• Expertise in stakeholder management and executive-level communication.
• Ability to translate technical change into business and people impacts.

• Structured problem-solving and analytical thinking.
• Excellent facilitation, presentation, and storytelling skills.
• Experience working in multi-vendor, multi-stakeholder environments.
• Comfortable operating in fast-paced transformation programs.

• Experience supporting implementations of platforms such as:
• Service Now
• ERP (SAP, Oracle)
• Digital workplace solutions
• Familiarity with Agile / SAFe / hybrid delivery models.
• Understanding of ITSM, ITOM, HRSD, IRM, or enterprise workflows is a plus.

• Bachelor’s degree in Business, HR, Organizational Development, or related field
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• OCM certification preferred:
• ACMP (CCMP)
• MBA or equivalent is an advantage.

• OCM Consultant: 4–7 years relevant experience
• Senior OCM Consultant: 7–12 years
• OCM Lead / Manager: 12+ years with leadership responsibility
• Stakeholder impact and readiness assessments
• Communication and training plans