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L2 Support Engineer; Saudi National KSA

Job in Riyadh, Riyadh Region, Saudi Arabia
Listing for: DS DeepSource
Full Time position
Listed on 2026-03-01
Job specializations:
  • IT/Tech
    IT Support, Technical Support
Salary/Wage Range or Industry Benchmark: 150000 - 200000 SAR Yearly SAR 150000.00 200000.00 YEAR
Job Description & How to Apply Below
Position: L2 Support Engineer (Saudi National KSA

Role Overview

We are seeking an experienced L2 Support Engineer to provide advanced technical support, incident resolution, and operational stability across Linux, Windows, and network environments.

Key Responsibilities
  • Provide second-level support for Linux and Windows platforms
  • Perform advanced system and application monitoring & analysis
  • Troubleshoot OS, application, and connectivity issues
  • Manage incidents through ticketing tools and ensure SLA adherence
  • Support on-site technical interventions when required
  • Collaborate with higher support tiers and vendors
  • Communicate directly with clients for issue handling and updates
  • Contribute to operational improvements and preventive actions
Qualifications
  • Strong Linux / Windows administration experience
  • Solid understanding of monitoring and performance analysis
  • Good networking troubleshooting capabilities
  • Experience with ticketing / ITSM tools
  • Strong English fluency
  • Strong communication & client-facing skills
  • Saudi National
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