Customer Technical Support Analyst

MOZN is a leading Enterprise AI company enabling organizations to make informed decisions in two critical domains:
Financial Crime Prevention and Enterprise Knowledge Intelligence.

We’re a diverse, collaborative team of innovators united by a shared purpose: to build AI that delivers tangible business value, builds trust, and empowers people and organizations with augmented intelligence. Our culture is built on the relentless pursuit of excellence and meaningful impact.

Ifyou’repassionate about working alongside exceptional talent on world-class AI, and you want the autonomy and runway to do the best work of your career, join us in shaping the future of intelligent enterprises.

We are looking for a Customer Technical Support Analyst to serve as a technical point of contact for our customers. This role is ideal for an early-career professional with a strong technical foundation who enjoys problem-solving, working with APIs, and collaborating across Product and Engineering teams to deliver an excellent customer experience.

• Act as the first technical point of contact for customer inquiries, incidents, and product-related questions.
• Troubleshoot and resolve technical issues by analysing logs, API requests/responses, and system behavior.
• Support customers with API integrations, including authentication, request structure, and error handling.
• Clearly explain technical concepts to both technical and non-technical stakeholders.
• Collaborate with Product and Engineering teams to elevate bugs, clarify product behavior, and relay customer feedback.
• Develop and maintain internal and external documentation such as FAQs, troubleshooting guides, and API usage notes.
• Contribute to improving support processes, tooling, and customer‑facing workflows.

• Bachelor’s degree in a STEM field (Computer Science, Engineering, Information Systems, or equivalent).
• 0–2 years of experience in a customer support, technical support, or similar role.
• Basic to intermediate understanding of APIs (REST concepts, HTTP methods, authentication).
• Experience working with API documentation tools (e.g., Swagger, Postman).
• Familiarity with product design concepts and how customer-facing features translate into technical functionality.
• Excellent written and verbal communication skills, with the ability to tailor explanations to different audiences.
• You will be at the forefront of an exciting time for the Middle East, joining a high‑growth rocket‑ship in an exciting space.
• You will be given a lot of responsibility and trust. We believe that the best results come when the people responsible for a function are given the freedom to do what they think is best.
• The fundamentals will be taken care of: competitive compensation, top‑tier health insurance, and an enabling culture so that you can focus on what you do best.
• You will enjoy a fun and dynamic workplace working alongside some of the greatest minds in AI.
• We believe strength lies in difference, embracing all for who they are and empowered to be the best version of themselves.