Servicenow Solution Architect

Job Description

We are seeking a seasoned Service Now Solution Architect with comprehensive knowledge and hands-on experience across multiple Service Now modules, including IT Operations Management (ITOM), Hardware Asset Management (HAM), Software Asset Management (SAM), and IT Service Management (ITSM). The ideal candidate will be responsible for designing scalable and efficient solutions, translating business requirements into architecture blueprints, and ensuring seamless integration across Service Now applications.

Key Responsibilities:

• Lead architecture and design for Service Now solutions encompassing ITOM, HAM, SAM, and ITSM modules.
• Develop and maintain high-level technical designs, solution blueprints, and integration strategies.
• Collaborate closely with business stakeholders, project managers, and technical teams to ensure alignment of solution architecture with business goals.
• Provide guidance on best practices, platform capabilities, and governance standards across multiple modules.
• Oversee the configuration and customization approach for complex workflows, data models, and integrations.
• Facilitate technical workshops, solution reviews, and design presentations with clients and internal teams.
• Ensure consistency and compliance with ITIL frameworks and industry standards.
• Mentor technical teams and support the delivery of high-quality solutions.

Requirements:

• Bachelor’s degree in Computer Science, Information Technology, or related discipline.
• 7+ years of experience in Service Now architecture and implementation roles.
• Deep knowledge and hands-on experience with Service Now modules: ITOM, HAM, SAM, and ITSM.
• Proven ability to design and implement complex Service Now solutions in enterprise environments.
• Strong understanding of ITIL processes and IT asset management frameworks.
• Service Now certifications such as CIS-ITOM, CIS-HAM, CIS-SAM, and Certified System Administrator preferred.
• Excellent communication, leadership, and stakeholder management skills.
• Experience with integrations, API design, and enterprise architecture frameworks (e.g., TOGAF) is a plus.

• Bachelor’s degree in Computer Science, Information Technology, or related discipline.
• 6+ years of experience in Service Now architecture and implementation roles.
• Deep knowledge and hands-on experience with Service Now modules: ITOM, HAM, SAM, and ITSM.
• Proven ability to design and implement complex Service Now solutions in enterprise environments.
• Strong understanding of ITIL processes and IT asset management frameworks.
• Service Now certifications such as CIS-ITOM, CIS-HAM, CIS-SAM, and Certified System Administrator preferred.
• Excellent communication, leadership, and stakeholder management skills.
• Experience with integrations, API design, and enterprise architecture frameworks (e.g., TOGAF) is a plus.

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