Account Director - BFSI

The Account Director – BFSI will be responsible for driving strategic growth across large and mid-market BFSI enterprises in Saudi Arabia. This role focuses on deep account ownership, consultative selling, and long-term relationship building with CXO and senior stakeholders. The ideal candidate brings strong domain understanding of BFSI, experience managing Complex enterprise accounts, and the ability to position Client’s solutions as business-critical platforms aligned to customer priorities such as CX, compliance, scalability, and digital transformation.

• Develop a strong understanding of the Saudi BFSI ecosystem, including banks, fintech’s, insurers, and regulated financial institutions
• Stay current on market trends, regulatory considerations, digital initiatives, and technology adoption in the region
• Understand customer-facing business functions across the lifecycle (acquisition, servicing, collections, retention)
• Lead enterprise discovery and problem diagnosis for large BFSI accounts
• Translate business challenges into AI-powered communication and CX solutions
• Demonstrate strong understanding of SaaS platforms, customer technology stacks, integrations, and managed services
• Clearly articulate Clients’ value proposition to both business and technology stakeholders

• Own and grow strategic BFSI accounts, from opportunity identification to closure and expansion
• Map customer organizations across CXOs, business leaders, IT, operations, and compliance teams
• Partner closely with Customer Success teams to drive adoption, value realization, renewals, and upselling
• Navigate enterprise decision-making, procurement cycles, and evaluation frameworks

• Manage revenue, pipeline, and bookings in line with defined annual targets
• Structure complex, high-value enterprise deals, including commercials, contracts, and negotiations
• Apply value-based selling approaches, balancing short-term revenue with long-term account potential
• Use data-driven insights alongside judgment to manage ambiguity and complexity

• Build strong relationships with CXOs and senior leaders across BFSI enterprises
• Represent Client as a trusted, long-term technology partner
• Collaborate effectively with internal teams across Sales Engineering, Product, Legal, Finance, and Customer Success

• Depth and quality of BFSI industry insights demonstrated
• Successful CXO and senior stakeholder engagements

• Alignment of Client solutions with customer business and technology needs
• Successful solution deployments and expansions within BFSI accounts

• Number and value of qualified opportunities
• Revenue growth from new and existing accounts

• Customer satisfaction and relationship strength
• Internal stakeholder feedback on collaboration and execution

• Achievement of annual revenue and gross margin targets
• Progress on leading indicators and cross-functional KPIs

• Proven experience in enterprise account management or business development
• within SaaS / technology
• Strong analytical, problem-solving, and strategic thinking skills
• Excellent communication, presentation, and negotiation abilities
• Comfortable operating in high-stakes, CXO-led environments
• Experience working with CRM tools and data-driven sales processes
  ● High resilience, ownership mindset, and execution focus

• Large Account Expertise:
  Proven ability to navigate complex enterprise organizations and decision-making structures
• Domain Depth:
  Strong BFSI understanding—business KPIs, CX priorities, regulatory environment, and tech ecosystem
• Background:
  Experience with large enterprises or MNCs; comfortable operating in fast-growing, agile environments
• Ability to link technology to business outcomes
• Understand customer deployments and integrations
• Confidently articulate Client’s value to technical stakeholders
• Lead or support product demos when required
• Executive Presence:
  Gravitas, maturity, and adaptability to different senior stakeholder personas