Team Lead, Sort Center

Position Overview

Amazon – where builders can build! We’re looking for a smart, customer-obsessed innovator and owner to join our Operations Team.

Team Lead, Operations is responsible for managing a team and facilitating the flow of information across multiple stakeholders to resolve any potential issues that impact customer experience and business continuity.

The candidate should have a basic understanding of the logistics space and should be able to communicate clearly in written and oral form. She/he should be able to come up with process improvements and drive them through completion.

• Managing a shift, constantly identifying opportunities to improve team performance and owning associated change management.
• Developing and/or referring to performance metrics to drive team performance and business results.
• Identifying the business impact of trends and making data‑backed decisions.
• Communicating with external customers (Carriers, Vendors/Suppliers) and internal customers (Finance, Ops Excellence, Fulfillment Centers).
• Escalating problems or variances in the information and data to the relevant owners and following through on resolutions.
• Pulling data from numerous databases (using Excel, Access, SQL, and/or other data management systems) and performing ad‑hoc reporting and analysis, as needed.

• Bachelor's degree.
• Speak, write, and read fluently in English.
• Experience with Microsoft Office products and applications.

• Knowledge of Lean Six Sigma concepts and best practices.

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Posted: February 27, 2026 (Updated about 2 hours ago)

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.