HPC Technology Consultant - HPC and Storage

HPC Technology Consultant - HPC and Storage

Onsite role with expectation to work primarily at an HPE partner/customer office.

Hewlett Packard Enterprise is the global edge‑to‑cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next.

We value diverse backgrounds and succeed here. We offer flexible work arrangements and a bold, inclusive environment where you can stretch and grow your career.

Provide technology consulting to external customers and internal project teams. Responsible for providing technical support and/or leadership in the creation and delivery of technology solutions designed to meet customers’ business needs and, consequently, for understanding customers’ businesses. As trusted advisor, create and maintain effective customer relationships so as to ensure customer satisfaction. Maintain knowledge of leading‑edge technologies and industry/market domain knowledge.

Actively contribute to the company’s solutions portfolio by providing information ranging from technical knowledge to methodologies based on experience gained from customer projects. Shape technical direction and technical strategies within the organization and for external customers. Accountable for consistent and significant chargeability levels (or expense relief for internal project teams) and for assisting in meeting or exceeding revenue and customer satisfaction goals.

Contribute to organization’s profitability by generating and cultivating new business opportunities and by providing technical support for deal proposal development.

Contributions impact technical components of HPE products, solutions, or services regularly and sustainably. Applies advanced subject matter knowledge to solve complex business issues and is regarded as a subject matter expert. Provides expertise and partnership to functional and technical project teams and may participate in cross‑functional initiatives. Exercises significant independent judgment to determine best method for achieving objectives. May provide team leadership and mentoring to others.

• Apply your technical background and knowledge of industry trends to support and deliver HPC services, including both hardware and software, for massively parallel (MPP) supercomputer systems, clusters and storage systems on a 24 X 7 basis and be willing to be on standby and available when needed.
• Support the pre‑sales team in scoping & sizing the HPC services when required.
• Dedicated to key accounts and Center of Excellence supporting HPC hardware related support and maintenance activity.
• Analyze, qualify, troubleshoot, resolve incidents with the right level of autonomy & expertise and coordinate with L2 and L3 support issues requiring specialized intervention.
• Collaborate with team members, other internal organizations, customers, and third parties (e.g. DDN, Red Hat, Altair, Nvidia…)
• Manage the customer relationship, including verbal & written communication.
• Research HPC documentation & complete required training to maintain and develop HPC skills.
• Must be willing to learn new technologies in HPC HPE Portfolio including Cray EX Liquid cooled systems with compute and GPU based systems as the core technologies to support, which will be provided on the job and professional training.

• Good at partnering, innovating, and making things happen. Good start, you are aligned to our core values!