Assistant IT Manager

Assistant IT Manager

Location:

Fraser Suites – Riyadh

Salary:
Competitive Salary & Benefits

Frasers Hospitality, a member of Frasers Property Group, is a global hospitality leader. As the world’s leading brand in serviced apartments and hotel residences, we deliver gold standard hospitality in cities across Asia, Australia, Europe, the Middle East and Africa. A true global brand with a friendly feel, our staff are connected through our shared vision and four core values, collaborative, real, respectful, and progressive.

Passionate about promoting from within, our culture is one which is fostered by the continual learning and development needs of our staff.

• Support the IT Manager with day‑to‑day IT operations and maintain core technology standards.
• Resolve all IT issues for colleagues via frontline troubleshooting or escalation to the Corporate Helpdesk.
• Provide IT assistance and expertise to in‑house guests and events.
• Support and administer on‑premise applications, systems, servers, and networks.
• Monitor the hotel data centre and IT racks.
• Manage daily backups of critical data.
• Deploy IT equipment for tech refresh or loans.
• Conduct PCI training.
• Process IT system access for onboarding/offboarding of employees.
• Liaise with vendors on hardware maintenance and support.
• Maintain IT asset and software license inventory.

• Minimum Diploma in Information Technology, with proven, relevant IT experience, preferably in the hotel industry.
• Experience with Hospitality applications such as Opera PMS and/or Micros POS an advantage.
• Experience with the configuration of Cisco / Aruba network hardware an advantage.
• Familiar with Active Directory.
• Able to work shifts/weekends as required.
• Organized, analytical, resourceful, meticulous and confident.
• Able to multi‑task and work independently in a dynamic environment with good problem‑solving and decision‑making skills.
• Good interpersonal and communication skills.
• Proactive, engaged and possess a positive learning attitude.
• Analytical in technical problem‑solving.
• Ability and willingness to learn and support new and diverse hardware, software etc.