Manager, Operations Technology

Job Purpose

The Technology Operations Manager is responsible for leading and overseeing the operational delivery of core technology services during the pre‑Games and Games‑time phases.

• Lead and oversee Technical Support operations across all venues.
• Manage Cybersecurity operations, including monitoring, incident response, and risk mitigation.
• Lead Telecoms & Infrastructure operations, ensuring resilient connectivity and system redundancy.
• Ensure 24/7 operational coverage during Games‑time and compliance with vendor SLAs.

• Act as the central coordination point between Venue Technology, TSR, and GMS/HDS during Games‑time.
• Ensure effective cross‑domain communication, operational alignment, and escalation management.

• Establish, operate, and manage the IT Command Centre (ITCC).
• Serve as the primary escalation point for all major technology incidents and service disruptions.

• Oversee incident management processes across all technology domains.
• Ensure timely escalation, resolution, and clear communication with all stakeholders.

• Support workforce planning to ensure sufficient operational coverage across all technology functions.
• Coordinate readiness activities, simulations, and operational briefings for Games‑time operations.

• Produce daily operational status reports during Games‑time.
• Contribute to post‑Games reporting, including lessons learned and operational documentation.

At Team Saudi, we care deeply about creating a safe, supportive, and empowering environment for our athletes and employees. We welcome applicants who demonstrate integrity, professionalism, and a commitment to maintaining a safe and respectful workplace where everyone is protected, valued, and given fair opportunities to thrive.