Operations Officer

Responsibilities

• The operations officer should work closely with the all of the company customers needs to get onboarded over the company services in different departments.
• Comprehensively documenting customer requirements.
• Following through on established processes and procedures to ensure customer success.
• Managing customer expectations maintaining a high level of communication.
• Managing client reports to guide development of existing and prospective client engagement plan.
• Take ownership of customer of preparing customers agreements and arrange all required legal and operational documentation in order to complete the customers profile and prepare it for the final onboarding.
• Follow standard procedures for proper onboarding process inside the company.
• Provide prompt and accurate feedback to customers.
• Prepare accurate and timely reports.
• Document knowledge in the form of knowledge base tech notes and articles.
• Follow the SLA for issues with respect to the severity.

• BS degree in Information Technology, Computer Science, Business or Finance.
• Familiar with Fintech industry.
• Strong problem-solving skills.
• Excellent client-facing skills.
• Excellent written and verbal communication skills.
• Excellent English language (written/speaking).

• Autonomy over your your work.
• Flexible working environment.
• Employee-centric polices.
• VIP medical insurance.
• Learning and development opportunities.