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Operations Officer
Job in
Riyadh, Riyadh Region, Saudi Arabia
Listed on 2026-01-19
Listing for:
azm
Full Time
position Listed on 2026-01-19
Job specializations:
-
IT/Tech
Technical Support, HelpDesk/Support, IT Consultant
Job Description & How to Apply Below
Responsibilities
- The operations officer should work closely with the all of the company customers needs to get onboarded over the company services in different departments.
- Comprehensively documenting customer requirements.
- Following through on established processes and procedures to ensure customer success.
- Managing customer expectations maintaining a high level of communication.
- Managing client reports to guide development of existing and prospective client engagement plan.
- Take ownership of customer of preparing customers agreements and arrange all required legal and operational documentation in order to complete the customers profile and prepare it for the final onboarding.
- Follow standard procedures for proper onboarding process inside the company.
- Provide prompt and accurate feedback to customers.
- Prepare accurate and timely reports.
- Document knowledge in the form of knowledge base tech notes and articles.
- Follow the SLA for issues with respect to the severity.
- BS degree in Information Technology, Computer Science, Business or Finance.
- Familiar with Fintech industry.
- Strong problem-solving skills.
- Excellent client-facing skills.
- Excellent written and verbal communication skills.
- Excellent English language (written/speaking).
- Autonomy over your your work.
- Flexible working environment.
- Employee-centric polices.
- VIP medical insurance.
- Learning and development opportunities.
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