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Helpdesk and Support Specialist

Job in Riyadh, Riyadh Region, Saudi Arabia
Listing for: Armah Sports Company
Full Time position
Listed on 2026-01-17
Job specializations:
  • IT/Tech
    IT Support, Systems Administrator
Salary/Wage Range or Industry Benchmark: 150000 - 200000 SAR Yearly SAR 150000.00 200000.00 YEAR
Job Description & How to Apply Below

KEY ACCOUNTABILITIES & ACTIVITIESEND USER SUPPORT

  • Provides end user technical support to the organization’s employees and outsourced contractors.
  • Installs, configures, and troubleshoots all club related IT systems.
  • Configures and resolves issues with hardware, conducts minor repairs where possible, and coordinates with hardware vendors and follow-up as required to coordinate maintenance and repair requirements.
  • Connects and configures all IT Infrastructure devices to provide connectivity for end users and systems at Armah clubs.
  • IT INFRASTRUCTURE MANAGEMENT
  • Liaises with telecommunications and data providers to acquire and install the necessary connections required to ensure stable and secure operation at Armah clubs.
  • Assists in the maintenance of specialized server software (i.e., center management systems, smart lockers system, telephone systems, electronic devices, access control, etc.), as needed.
  • Investigate, attend, and report user complaints in compliance with the Armah IT policies and procedures.
  • Provide support, including procedural documentation and relevant reports.
  • Test and evaluate new technologies.
  • Ensure effective utilization and preserve the IT assets.
  • SKILLS KNOWLEDGE / SKILLS
  • Knowledge of Microsoft operating system and office productivity products required.
  • Microsoft/Cisco professional certification an advantage.
  • Ability to diagnose and troubleshoot basic technical issues.
  • Excellent problem-solving and communication skills.
  • EDUCATION / CERTIFICATIONS
  • Minimum of bachelor’s degree in computer science/engineering required or 2-year vocational degree with relevant experience.
  • Microsoft Certified Professional (MCP) certification advantageous.
  • Microsoft Certified System Engineer (MCSE) or Microsoft Certified System Administrator (MCSA) advantageous ITILv
    4.
  • EXPERIENCE

    4 – 6 years experience in a technical support role

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    Position Requirements
    5+ Years work experience
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