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Training Specialist

Job in Riyadh, Riyadh Region, Saudi Arabia
Listing for: Amazon
Full Time position
Listed on 2026-01-16
Job specializations:
  • IT/Tech
    IT Support, Data Analyst
Salary/Wage Range or Industry Benchmark: 150000 - 200000 SAR Yearly SAR 150000.00 200000.00 YEAR
Job Description & How to Apply Below

Job  | ATSPL - Maharashtra - C56

Overview

Training Specialist Job Description At Amazon, our mission is to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon Last Mile learning team is seeking a training specialist to support operations trainings to the last mile vertical. The overall responsibility is to boost the competencies of our employees by developing and conducting effective training programs.

The person will indirectly help enhance the employees’ workplace performance in conjunction with the company’s core values to meet the goals of the organization. Amazon is an Equal Opportunity-Affirmative. This role requires travel for business requirements.

Trainer Best Behavior
  • Listening to associates and being supportive to managers.
  • Answering requests and always getting back to people.
  • Lead by example, doing what we say and acting how we say.
  • Be approachable.
  • Exhibit the best behavior while at work.
  • Stay up to date with the latest techniques, tools, and processes.
  • Be right, honest, and willing to accept mistakes.
  • Be willing to push their limits and accept more responsibilities.
  • Drive in quality and learning-related metrics.
  • Conduct chime sessions and classroom training sessions to stakeholders.
  • Key job responsibilities
  • Supervise structured learning metrics and oversee their results for the assigned territory and region.
  • Manage live performance metrics end to end for the assigned territory.
  • Conduct learning sessions on new processes as well as BQM through ITL or digital learning as per the requirement. Deliver various training courses as continuous learning.
  • Maintain data and analysis through reports on Excel (as per business requirement).
  • Ensure completion of new hire training programs, coaching, and other performance improvement programs on time.
  • Partner with operations leaders while conducting station audits to check process compliance and fix gaps immediately.
  • Identify learning coaches and certify them.
  • Lead individual improvement projects to enhance business performance.
  • Drive Quality & Learning metrics.
  • Conduct chime sessions and classroom sessions to stakeholders.
  • A day in the life
  • Track day-to-day business metrics and plan visits to mapped stations for metric improvement.
  • Daily reporting and progress updates.
  • Involve and engage mapped LA/LGs for daily L&D activities.
  • This job requires traveling as per business requirements.
  • Basic Qualifications
    • Experience with written and verbal communication and presentation.
    • Experience using Microsoft Office (Excel, Word, PowerPoint, Outlook).
    Preferred Qualifications
    • 2+ years of work in the customer service/contact center industry experience, or experience in MS Office, with an emphasis on Excel.
    • Role requirements:

      1. Proven 5+ years of experience as a Training Specialist/Trainer in a similar role.
    • Our inclusive culture empowers Amazonian to deliver the best results for our customers. If you have a disability and need workplace accommodations during the application and hiring process, including support for the interview or onboarding process, please visit (Use the "Apply for this Job" box below). for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

    Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit  for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

    Posted

    Posted: September 15, 2025 (Updated 3 days ago)

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    Posted: October 29, 2025 (Updated 3 days ago)

    Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

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