Investigation Specialist, Financial Fraud Operation

Selling partner risk investigator will be responsible for a wide range of duties related to the investigation and elimination of online e‑commerce risk. They will have experience in the e‑commerce payments space, previous trust and safety experience, and experience succeeding in a customer‑driven workplace. Investigators will be analytical and capable of succeeding in a fast‑paced team environment. These investigator positions rely on excellent judgment to plan and accomplish goals and will work under very limited supervision of the manager.

Excellent individual problem‑solving and analytical skills are used to authenticate customers and complex transactions. Nearly all decisions are expected to be made independently with little to no guidance and a high degree of accuracy. SPR investigators will be required to engage in frequent written and verbal communication with department management, risk analysts, risk engineers, and other associates to accomplish goals.

Productivity and quality assurance will be evaluated along with the overall contribution to the development of the department.

Roles and Responsibilities:

• Researches and evaluates facts surrounding seller transactions
• Takes appropriate action on investigated transactions based on established standard operating procedure and tools
• Documents actions by providing detailed annotations
• Communicates with external customers via phone or email during the investigation process
• Communicates with internal customers and peers in person, via email, annotations and phone during and following the investigation process
• Understands the issue and makes best use of the available resources to resolve it
• Systematically escalates problems or variance in the information to the relevant owners/teams according to processes and standards
• Communicates with internal and external stakeholders
• Understands performance metrics to create analysis for driving business goals
• Meets predetermined and assigned productivity targets and quality standards

The mission of Financial Fraud Risk (FF) is to build trust with all its Customers & Partners – Buyers, Brands, Vendors, Sellers, and Employees – in reality and perception. Scaling through technology, analytics & science and inverting the curve on headcount & cost growth. Being a center of excellence that develops technology, science, and processes to achieve our goals in a fashion that is scalable, decoupled and easily leveraged across Amazon and externally.

• 1+ years of customer service experience
• Speak, write, and read fluently in English
• Experience with Microsoft Office products and applications
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Experience in payments or e‑commerce

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