Service Digital Innovation Engineer

Join Tamer Healthcare:
Empowering Growth and Wellness!

TAAM is hiring a talented Candidates to work as a Service Digital Innovation Engineer in Riyadh, Saudi Arabia.

Founded in 1922, Tamer Group is a family-run leader in healthcare and wellness across Saudi Arabia and the MENA region. With a century of expertise, we are committed to innovation, empowerment, and sustainability fostering growth for our people and the communities we serve.

We will respect and value your background and perspectives.

We will work together with Integrity.

We will share our incredible pride for job, company and industry.

• Bring passion to all that you do.
• Think innovatively.
• Speak up, have ideas and share them.

• Serve as the primary L1/L2 technical support contact, diagnosing and resolving issues related to digital health platforms.
• Monitor system performance using observability tool (like Dynatrace or Zabbix) to proactively track the performance of servers, network infrastructure, and critical applications, ensuring service level agreements (SLAs) are met.
• Troubleshoot integration and data exchange issues between digital platforms and EHR/HIS systems.
• Support installation, configuration, system updates, and deployment of application patches.
• Provide clear, user-friendly technical support and training to both clinical staff and patients on the effective use of digital health tools (e.g., remote patient monitoring setup, virtual consultation interfaces).
• Maintain knowledge base articles, troubleshooting guides, and incident documentation to improve support efficiency and user self-service capabilities.
• Manage user accounts, permissions, and access logs for clinical applications.
• Triage complex or critical issues to senior engineering, development, or third-party vendor teams, ensuring clear communication and timely resolution tracking.
• Ensure all support activities comply with healthcare data privacy and security standards.
• Undertake any additional duties assigned by management.

• Bachelor’s degree in Computer Science, Information Technology, Healthcare Informatics, or related field
• Preferred certifications:
  CompTIA Network+, ITIL, Microsoft/OCI certifications
• 2–4 years of experience in technical support, application support, or system administration (healthcare preferred)

• Arabic and English professional proficiency.

Join Tamer Healthcare and be part of an organization with 100 years of expertise. Together, we can create a healthier, brighter future!