Enterprise Operations Senior Managing Consultant Professional SA

IBM Senior Managing Consultant – Salesforce Practice

Accountable for originating, selling, and overseeing Salesforce transformation programs, co‑selling with Salesforce, and ensuring IBM is the go‑to GSI for large‑scale Salesforce‑enabled digital transformation.

Your Role and Responsibilities

• Serve as a trusted advisor to CxO, Chief Digital Officer, and CRM leaders on customer, sales, service, and marketing transformation.
• Lead executive conversations on Salesforce industry clouds (e.g., Services Cloud, Health Cloud, Manufacturing Cloud, Public Sector Solutions).
• Drive expansion of Salesforce footprint at strategic accounts (multi‑cloud adoption, integration, data, AI).

Sales & Revenue Responsibilities

• Pipeline & Opportunity Creation
  • Originate, qualify, and progress Salesforce‑related opportunities in line with annual quota.
  • Leverage IBM’s ecosystem (Mulesoft, Slack, Tableau, Data Cloud, Agentforce) to bundle broader Salesforce solutions.
• Deal Leadership
  • Shape Salesforce consulting and implementation deals: roadmap design, multi‑cloud rollouts, managed services.
  • Collaborate with Salesforce account teams and IBM Client Partners to co‑sell.
  • Lead solutioning and proposals ensuring client value, scalability, and strong IBM margin.
• Quota Accountability
  • Carry personal sales target (commonly $5M–$15M per year depending on market/industry).
  • Drive bookings and signed contracts; credit tied to Salesforce practice growth.

Delivery & Practice Development

• Provide executive sponsorship for Salesforce engagements (program governance, steering committees).
• Ensure successful delivery of multi‑cloud programs, integrations, and Salesforce + AI/GenAI projects.
• Mentor Salesforce consultants, architects, and project managers.
• Shape and deploy IBM’s Salesforce accelerators (Garage for Salesforce, industry templates, Zero‑Copy Data for FSC).

Ecosystem & Partnership Engagement

• Work closely with Salesforce AE, RVP, and Alliances teams to co‑create account strategies.
• Position IBM as a strategic Salesforce GSI by contributing to joint go‑to‑market plays.

Governance, Reporting & Compliance

• Maintain accurate Salesforce pipeline and bookings forecasting in IBM CRM.
• Follow IBM SIP rules on revenue crediting, deal registration, and compliance.
• Track and report KPIs:
  Salesforce bookings, revenue realization, win rates, client referenceability.

Required Education

Bachelor’s Degree

Preferred Education

Bachelor’s Degree

Required Professional and Technical Expertise

• Salesforce Domain Expertise
  • Proven experience leading Salesforce‑enabled transformations (multi‑cloud: Sales, Service, Marketing, Financial Services Cloud, etc.).
  • Deep understanding of Salesforce ecosystem (Mulesoft, Tableau, Slack, Data Cloud, Agentforce/Einstein AI).
• Sales & Business Development Accountability
  • Demonstrated success in originating and closing Salesforce consulting deals ($5M+ annually).
  • Strong record of building pipeline, shaping proposals, and managing C‑level relationships.
• Consulting Delivery Leadership
  • Track record of governing large‑scale Salesforce implementations—integration, data strategy, change management.
  • Ability to ensure delivery quality, margin performance, and client satisfaction (NPS/CSAT).
• Ecosystem & Alliance Collaboration
  • Ability to work jointly with Salesforce account teams (AEs, RVPs, ISV partners) to co‑sell and expand client footprint.
  • Experience aligning with hyperscalers (AWS, Azure, GCP) for hybrid cloud + Salesforce plays.
• Leadership & Talent Development
  • Capability to mentor and grow Salesforce consulting teams, including architects and junior consultants.
  • Contribution to practice assets (industry accelerators, IP, playbooks) and thought leadership in the Salesforce space.

Preferred Technical and Professional Experience

Over 8 years of Delivery and Sales Experience with multiple Salesforce solutions, projects and clients.

Equal‑Opportunity Employment Statement

IBM is proud to be an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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