Transportation Representative

Overview

NOC (Network Operation Center) is the central command and control center for ‘Transportation Execution’ across the Amazon Supply Chain network supporting multiple geographies like NA, India and EU. It ensures hassle‑free, timely pickup and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs. In case of any exceptions, NOC steps in to resolve the issue and keeps all stakeholders informed on the proceedings.

Along with this tactical problem solving NOC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data.

Overall, NOC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon’s ability to serve its customers on time.

Purview of a Trans Ops Representative: A Trans Ops Representative at NOC facilitates the flow of information between different stakeholders (Trans Carriers/Hubs/Warehouses) and resolves any potential issues that impact customer experience and business continuity. The role works across two verticals – Inbound and Outbound operations.

Inbound operations deal with Vendor/Carrier/FC relationships, ensuring that freight is picked up on time and delivered to the FC as per the given appointment. Outbound operations deal with the FC/Carrier/Carrier Hub relationship, ensuring that the truck leaves the FC in order to deliver customer orders as promised. The Trans Ops Specialist addresses any potential issues occurring during the lifecycle of pick‑up to delivery and of freight leaving the FC and reaching the customer premises.

A Trans Ops Representative provides timely resolution to the issue in hand by researching and querying internal tools and by taking real‑time decisions. An ideal candidate should understand the requirements, analyze data, notice trends, and drive customer experience without compromising on time. The candidate should have a basic understanding of logistics and be able to communicate clearly in written and oral form.

াকৈ
• Lead ideation of process improvements and drive them to conclusion.
• Communicate with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfillment Centers).
• Systematically escape problems or variance in information and data to relevant owners and teams, and follow through on resolutions to ensure they are delivered.
• Provide excellent verbal and written communication, create narratives outlining weekly findings and variances to goals, and present findings in a review forum.
• Provide real‑time customer experience by working in a 24
  * 7 operating environment.

• 1) Bachelor’s degree
• 2) 12‑24 months of work experience
• 3) Good communication skills – Trans Ops Representative will sü facil Lt flow of information between external stakeholders.
• 4) Proficiency in Excel (pivot tables, VLOOKUPs)
• 5) Demonstrated ability to work in a team in a very dynamic environment

• Graduate with Bachelor’s degree; good logical skills; good communication skills – Trans Ops Representative will facilitate flow of information between different teams.
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