Production Support Engineering

We are looking for a highly skilled Application Support Engineer with strong experience in troubleshooting backend systems, monitoring application performance, managing deployments, and supporting multi-environment operations (UAT/SIT). The role involves deep technical investigation, automation, cloud environment setup, and cross-functional collaboration with engineering, Dev Ops, and SRE teams.

• Investigate backend application logs, database records, API calls, and system configurations to diagnose issues.
• Debug unexpected product behavior by analyzing data flows, dependencies, and service interactions.
• Perform in-depth Root Cause Analysis (RCA) for critical incidents and recurring issues.

• Monitor application, server, and service performance using Zabbix and Grafana.
• Identify anomalies related to CPU, memory, replication, or backup failures and take corrective action.
• Ensure daily database backups and Click House replication tasks complete successfully.
• Collaborate with Dev Ops/SRE teams to analyze infrastructure and performance-related issues.
• Execute application deployments in UAT and SIT environments.
• Support release cycles and troubleshoot deployment failures.
• Create and manage cron jobs, bash scripts, and logrotate configurations.

• Recommend improvements to logging, monitoring, and diagnostics systems.

• Provision and configure cloud environments for application, middleware, and tool installations.
• Configure web and application servers for production-like readiness.

• Raise, track, and manage Change Requests (CRs) for updates in UAT or other environments.
• Ensure all changes follow internal deployment and governance procedures.
• Work with a wide range of middleware and web tools, including:

• Liaise with engineering teams to elevate defects, validate fixes, and communicate feature gaps.
• Present technical findings clearly to technical and non-technical stakeholders.