ServiceNow Senior Business Consultant

Business Consulting Specialist – Service Now

Are you passionate about Service Now and driven to deliver impactful business solutions? Do you have the confidence to advise C-level stakeholders and the expertise to ensure maximum value from implementations? If yes, we invite you to join Plat4mation Saudi Arabia as our next Business Consulting Specialist.

As a Business Consulting Specialist, you will work closely with clients to bridge business goals with the power of the Service Now platform. You’ll play a key role in shaping digital strategies, designing scalable processes, and delivering enterprise-level solutions. Your mission: maximize customer value realization and become a trusted advisor.

• Drive process design, governance, KPIs, and control frameworks at a strategic level.
• Lead Service Now projects (ITSM, ITOM etc) and enterprise service management consulting engagements.
• Run executive workshops and pitch functional Service Now solutions.
• Present high‑level demos, conduct gap analyses, and translate needs into actionable solutions.
• Define operating models, roles, dashboards, and reporting structures.
• Align solutions with ITIL standards and ensure platform coherence.
• Support organizational transformation through strong stakeholder engagement.
• Implement Service Now systems aligned with enterprise architecture and process maturity.

• Bachelor’s or Master’s degree in IT, Engineering, or related field.
• 7+ years of experience in consulting or digital transformation, ideally in large, complex environments.
• Deep understanding of PaaS solutions and enterprise platforms.
• Hands‑on Service Now experience (including configuration and implementations).
• Certified in ITIL v4, Service Now System Administrator, and Service Now Implementation Specialist.
• Fluent in English;
  Arabic proficiency is highly desirable.
• Strong presentation skills and ability to pitch solutions to business and technical audiences.
• Proven capability to lead customer relationships and act as a trusted advisor.

• Attractive compensation with performance‑based bonuses.
• 22 days paid leave & modern laptop.
• Dynamic work environment with flexible arrangements.
• Global exposure and opportunities for rapid career advancement.
• Inspiring team events, hackathons, knowledge sessions, and social initiatives.
• Supportive and inclusive culture that fosters learning, growth, and innovation.

Plat4mation is a global Elite Service Now Partner specializing in advisory, implementation, and managed services across the full Service Now suite. Since 2013, we’ve grown to 500+ experts in 10 offices worldwide. Our focus is simple: making work flow for organizations through smart digital solutions.

We’re proud recipients of multiple Global and EMEA Service Now Partner Awards and are trusted by clients across industries for our depth, innovation, and commitment.

• Seniority level:
  Mid‑Senior level
• Employment type:
  
  Full‑time
• Job function:
  Consulting
• Industries:
  Information Technology & Services, Business Consulting and Services
• Location:
  
  Riyadh, Saudi Arabia
• Salary: SAR
  10,000.00‑SAR
  15,000.00 per month

Referrals increase your chances of interviewing at Plat4mation by 2x.