Officer - IT Support

Job Objective

Support business operations through the IT strategy at Six Flags by operating as part of a core IT operational team.

Collective Responsibilities

• Comply with Six Flags Qiddiya's code of conduct and ethics
• Promote Six Flags Qiddiya's vision, mission, and values while modeling desired behaviors
• Spread and promote the Six Flags Qiddiya culture
• Commit to Six Flags Qiddiya's rules and regulations
• Perform tasks directed toward achieving organizational goals

Job-Specific Responsibilities

• Provide IT support and services to all staff across the theme park, water park, and administrative offices
• Deploy IT equipment and software as per standards across the complex
• Respond promptly and provide timely updates for all support and service requests
• Troubleshoot system, network, and hardware/software issues
• Accurately record and action all incidents and requests in line with SLA
• Manage daily support issues on-site and escalate to appropriate channels when needed

Additional Job Specifications

• Duties may include working weekends, early mornings, or late shifts, depending on business needs and park operating hours
• Provide first‑class IT support and service delivery, ensuring internal customer satisfaction through timeliness, accuracy and high responsiveness
• Comply with IT policies and procedures outlined by Six Flags, Aquarabia, and Qiddiya

Education

• Bachelor or Diploma degree in Information Technology or a relevant field

Experience

• Fresh IT graduates or up to 2 years of experience in a similar IT Support role
• Experience in IT Operations in hospitality or a theme park (preferred)

Skills

• Technical
  
  Skills:
  
  Windows, IT networks, POS systems, Office 365
• Languages:
  
  Proficiency in English

Core Competencies

• Problem Solving
• Client/Customer Focus
• Teamwork
• Communication
• Adaptability
• Values and Ethics

• Entry level

• Full‑time

• Information Technology

• IT Services and IT Consulting