IT Service Management Lead
Job in
Riyadh, Riyadh Region, Saudi Arabia
Listed on 2026-01-12
Listing for:
Discovered MENA
Full Time
position Listed on 2026-01-12
Job specializations:
-
IT/Tech
IT Project Manager, Systems Administrator, IT Support, IT Consultant
Job Description & How to Apply Below
Senior Talent Partner - Cloud, Dev Ops & Infrastructure at Discovered | Recognized by Linked In as one of the Top 25% Recruitment Companies Globally
đź“Ť Onsite (Candidates must already be based in KSA) | Full-time | 24x7 Operations Leadership.
We’re hiring an experienced Command Center & Service Management Lead to oversee enterprise IT operations, major incidents, and service continuity in a large, complex environment.
The role combines strategic oversight, operational leadership, and process governance to ensure business‑critical services run smoothly.
What you’ll do:
- Lead a 24x7 Enterprise Command Center
- Oversee Major Incident, Problem, Change, ITAM, and SLA management
- Drive operational resilience, service visibility, and continuous improvement
- Act as a senior escalation point during critical incidents
- Align Command Center operations with DR/BCP readiness
What we’re looking for:
- 10+ years in IT Operations / IT Service Management
- 5+ years in Command Center or NOC leadership
- Strong ITIL process knowledge (Incident, Change, Problem, SLAs)
- Experience with enterprise monitoring & ITSM platforms (e.g. Service Now, Opentext, Dynatrace)
- Background in regulated or large‑scale environments preferred
What’s on offer:
- Excellent salary package
- Schooling allowance for children aged 6–18
- Comprehensive Gold medical insurance
- Opportunity to work with a dynamic, high‑performing team
đź“©Apply today or reach out to us to find out more about this opportunity. Our client is scheduling interviews immediately!
#J-18808-LjbffrTo View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×