IT Service Management Lead
Job in
Riyadh, Riyadh Region, Saudi Arabia
Listed on 2026-01-12
Listing for:
Discovered MENA
Full Time
position Listed on 2026-01-12
Job specializations:
-
IT/Tech
IT Project Manager, Systems Administrator, IT Support, IT Consultant
Job Description & How to Apply Below
Senior Talent Partner - Cloud, Dev Ops & Infrastructure at Discovered | Recognized by Linked In as one of the Top 25% Recruitment Companies Globally
📍 Onsite (Candidates must already be based in KSA) | Full-time | 24x7 Operations Leadership.
We’re hiring an experienced Command Center & Service Management Lead to oversee enterprise IT operations, major incidents, and service continuity in a large, complex environment.
The role combines strategic oversight, operational leadership, and process governance to ensure business‑critical services run smoothly.
What you’ll do:
- Lead a 24x7 Enterprise Command Center
- Oversee Major Incident, Problem, Change, ITAM, and SLA management
- Drive operational resilience, service visibility, and continuous improvement
- Act as a senior escalation point during critical incidents
- Align Command Center operations with DR/BCP readiness
What we’re looking for:
- 10+ years in IT Operations / IT Service Management
- 5+ years in Command Center or NOC leadership
- Strong ITIL process knowledge (Incident, Change, Problem, SLAs)
- Experience with enterprise monitoring & ITSM platforms (e.g. Service Now, Opentext, Dynatrace)
- Background in regulated or large‑scale environments preferred
What’s on offer:
- Excellent salary package
- Schooling allowance for children aged 6–18
- Comprehensive Gold medical insurance
- Opportunity to work with a dynamic, high‑performing team
đź“©Apply today or reach out to us to find out more about this opportunity. Our client is scheduling interviews immediately!
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